SmartAI uses automations to deliver helpful messages or pop-ups based on your actions or location — automatically.

What You Should Know:

• You might see a helpful message or offer when visiting the site — that’s automation in action.
• Messages are only shown once per user.
• If you’re returning after 24 hours, SmartAI may show a new automated tip or message.
• These automations appear based on:
  • Your location, language, or visit time
  • Whether you’re a new or returning visitor
• If the chat is already open, you may receive a message instead of a pop-up.
• SmartAI makes sure not to interrupt your live chat — automations won’t appear if you’re already talking with an agent.