The Login verification URL feature can be found under Settings > Users > Login verification URL in smartai.support. This feature enables smartai.support to authenticate users from an external source and automatically register and log them in.

smartai.support will send a request to the specified URL, appending the user’s email address and the password entered in the chat login form as URL parameters. The parameters are named email and password.

Example:
https://example.com/login.php?email=example@mail.com&password=12345678

The expected response from the URL should be a JSON object structured as shown below:

{
    "first_name": "Emily",
    "last_name": "Smith",
    "email": "emily.smith@gmail.com",
    "profile_image": "https://app.smartai.support/assets/images/users/emily-smith.png",
    "department": "Customer Success",
    "password": "",
    "details": {
        "location": [
            "Location",
            "London, United Kingdom"
        ],
        "country_code": [
            "Country code",
            "Europe/London"
        ]
    }
}

The value first_name is required.

Assign an Agent to a Conversation #

You can assign an agent to a conversation in several ways:

• Via the Q&A Set Data feature.
• Via the Flows Actions feature.
• Via the Queue or Routing features.
• By enabling the Settings > Chat > Agents menu option.
  In this case, users will be required to select an agent before starting a new conversation.
• Via Settings > Automations > More.
• Via JavaScript, using the variable: javascriptCopyEditvar SB_DEFAULT_AGENT = ID; Add this code to the pages where the chat is displayed and replace ID with the agent’s ID. For more details, refer to the API documentation here.
• Via API.