This section provides key information and compatibility notes for using OpenAI with SmartAI.Support.
🛠 Troubleshooting #
If OpenAI is not responding or appears to be inactive, refer to Artificial Intelligence > Problems? for troubleshooting steps and solutions.
🔁 Dialogflow Compatibility #
When Dialogflow is enabled:
- OpenAI will only be used if Dialogflow cannot answer the user’s question.
- The user message must be longer than 4 characters for OpenAI to activate as a fallback.
✅ Compatible Features with OpenAI #
The following SmartAI features are fully compatible with OpenAI:
- Smart Reply
- Human Takeover
- Disable in Tickets Area
- Disable During Office Hours
- Bot Response Delay
- Reply to User Emails
- Reply to User Text Messages
🌐 Google Translation Features Compatible with OpenAI #
The following language tools also work seamlessly with OpenAI:
- Multilingual via Translation
- Automatic Translation
- Language Detection
🌍 Language Configuration #
To set your OpenAI chatbot’s language:
- Navigate to
Settings > Chat > Language - If your website or user base supports multiple languages, choose Multilingual.
📌 Important for Messaging Channels:
If you’re using platforms like WhatsApp, Instagram, or Facebook, enable language detection to dynamically identify and respond in the user’s language.
👥 Human Takeover Behavior #
When a human agent takes over a conversation:
- The OpenAI chatbot is deactivated and remains inactive—even if the agent goes offline.
- The Dialogflow chatbot, however, will remain available and can resume responses if needed.
🤖 Default AI Model #
SmartAI currently uses the GPT-4.1 Mini model as the default for OpenAI-powered responses.
🎙️ Voice Message Support #
OpenAI also supports speech recognition, enabling users to send voice messages that are automatically transcribed into text for processing.
By understanding these behaviors and compatibility details, you can better configure and optimize your SmartAI chatbot for multilingual support, seamless handovers, and accurate responses across all platforms.
