SmartAI includes a built-in knowledge base to help users find answers quickly, reducing the need for live agent support.

📖 Where to Find Articles

You can access articles from:

• The Smartai menu (left side of the dashboard).
• Within chat conversations using rich messages like:
  [articles]

📺 Show Articles in the Chat Dashboard

You can display articles inside the chat window:

Go to Settings > Articles > Display in dashboard and enable the option.

🌐 Display Articles on Your Website

You can show your articles on your own website using one of the following methods:

🔗 For WordPress Users

Use the shortcode:

• Add it to any page/post.
• Make sure you create parent categories and assign articles to them.
• To hide the chat widget, use:
  <script>var SB_DISABLED = true;</script>

🌍 For Web Developers

You can also embed articles using:

• REST API Method
• PHP API Method
• JS Method (not SEO-friendly)

These methods require installation URLs, tokens, and sometimes coding experience. If you need help with them, contact your developer or support team.

🔄 Sync with Chatbot & Dialogflow

• Articles are automatically included in OpenAI chatbot training.
• If using Dialogflow, articles sync with the Dialogflow knowledge base if the AI app is installed.

🌐 Multi-language Support

• If a translated version of an article exists in the user’s language, it will be shown.
• To force a specific language, use the URL format:
  ?lang=en (replace en with your language code).

Example: https://yourdomain.com/articles?lang=fr

🔗 Article Links & Navigation

• To link to a specific article:
  ?article=ARTICLE-ID
  Example: https://yourdomain.com/articles?article=Ucsx6
• To link to a category:
  ?category=CATEGORY-ID
  Example: https://yourdomain.com/articles?category=LnNaZ
• Use rich message buttons in chat to link users to specific articles.

🔧 URL Rewriting (Optional)

You can make article URLs more user-friendly using URL rewriting via .htaccess.
Example:

• From: articles.php?article_id=123
• To: articles/123

You’ll need basic server access or developer help to set this up.

🛠 Troubleshooting & Tips

• All articles must be assigned to a category.
• If a block (like text or button) fails to save, disable browser extensions and try again.
• Article content is SEO-compatible, except when loaded via JS method.