Training your SmartAI chatbot ensures it provides accurate and relevant responses based on your content. You can train it using files, websites, FAQs, articles, flows, real conversations, and even real-time information.

Once training is complete, your chatbot will be able to answer user questions using the content you’ve provided.

📁 Training with Files #

Train your chatbot using PDF and TXT files.

Steps:

1. Go to Chatbot > Training > Files.
2. Upload your files (PDF or TXT format only).
3. Click Train Chatbot and wait for the process to complete.

📝 Notes:

• Uploaded files are deleted after training.
• Files must be well-structured for best results.

🌐 Training with Websites #

Train your chatbot using the content of your website.

Steps:

1. Navigate to Chatbot > Training > Website.
2. Enter your website URL or upload an XML sitemap.
3. Click Train Chatbot to start the process.

✅ Recommended: Use an XML sitemap for better performance and control.

• You can create and edit one using xml-sitemaps.com.
• To exclude certain pages, remove them manually from the sitemap before uploading.
• Upload large files using a service like .

⚠️ If retraining a website, delete old data first to avoid duplicates.
⚠️ For large websites (1000+ URLs), split the sitemap into smaller files.

❓ Training with Q&A (Questions & Answers) #

Create your own question-answer pairs for chatbot training.

Steps:

1. Go to Chatbot > Training > Q&A.
2. Add questions and their matching answers manually.

This method is ideal for building a precise FAQ-based chatbot.

📝 Training with Articles #

Use your knowledge base articles to train the chatbot.

Steps:

1. Add your articles.
2. Click the Train Chatbot button.

SmartAI will use the article content as training material automatically.

🔄 Training with Flows #

Use visual flows to guide chatbot logic and decision-making.

Steps:

1. Navigate to Chatbot > Flows.
2. Build interactive conversation flows and train the chatbot accordingly.

💬 Training with Conversations #

Automatically train your chatbot using past conversations between users and agents.

Steps:

1. Enable this in Settings > Artificial Intelligence > OpenAI > Use Conversations for Training.
2. Data will populate under Chatbot > Training > Conversations.

📌 Caution: Poor-quality conversations can reduce chatbot accuracy.
✅ Regularly review training data to maintain quality.
❌ Not recommended as a primary training method.

🧪 Training via the Chatbot Training Panel #

Enhance your chatbot on-the-fly by training it from actual messages.

Steps:

1. Open a conversation.
2. Hover over a message > click the menu > select Train Chatbot.
3. Add new questions and answers or improve existing ones.

• Works with both OpenAI and Dialogflow (adds new intents).
• Not compatible with OpenAI Assistants.
• Control updates via Chatbot > Training > Q&A.

🌍 Real-Time Information Training #

Enable your chatbot to answer questions involving live data, such as:

“What’s the weather in London today?”

Configure this under the Real-Time Information section of the training panel.

ℹ️ General Information & Tips #

• Training is additive — new content is layered without deleting previous training.
• To reset, go to Chatbot > Training > Information > Delete All Training Data.
• Training data is stored securely as encrypted JSON files.
• OpenAI’s text-embedding-3-small model is used for indexing and accuracy.
  View pricing here

🔁 Automatic Training via Cron Job #

Automatically update training from your website at scheduled intervals.

Enable Settings > Artificial Intelligence > OpenAI > Training via Cron Job.

• Cron runs once every 7 days.

🌐 Multilingual Training #

Support users in multiple languages with multilingual training data.

Enable:
Settings > Artificial Intelligence > OpenAI > Multilingual Training Sources