- ✅ You must have a Zalo Official Account to use this feature.
- 💬 Messages sent to your Official Account are received directly in SmartAI.Support.
- 🖼️ Rich messages (like sliders) are partially supported — only the first element is sent.
- 🔄 Rich messages from SmartAI.Support are automatically converted to Zalo-friendly formats when possible.
- 🚀 Fully supports chatbot features, queue and routing, and human takeover.
- 🌍 SmartAI.Support AI features include:
- Language detection
- Spelling correction
- Multilingual support via translation
- Google Search integration
- 📅 Follow-up messages are always sent, even if an agent replies.
- 📴 Offline messages are supported (but Zalo’s timetable is not shared).
