💬 Rich Messages #

SmartAI.Support automatically converts rich messages to Telegram-friendly formats.
✅ If Telegram supports it – it shows up.
❌ If not – it gets removed (don’t worry, plain text still works great!).

📞 Conversations & Queues #

Telegram chats are fully compatible with:
🌀 Queue management
🚦 Routing systems

This means your messages go to the right person at the right time!

🤖 Chatbot & Human Support #

✅ SmartAI Chatbot works perfectly on Telegram.
🧍‍♂️ Human Takeover is also supported when needed.

You’re always covered, bot or human! 👥

🧠 AI Features That Work #

The following SmartAI.Support AI features are available in Telegram chats:
🌍 Language detection
📝 Spelling correction
🌐 Multilingual support (via translation)
🔎 Google search integration

Talk to the bot in any language and get smart replies!

🔇 Features Not Supported in Telegram #

Just a heads-up:
🚫 Speech Recognition for audio messages in Telegram is not supported.
💬 Follow-up messages are always sent (even if an agent already replied).
📅 Offline messages are supported, but timetables won’t be sent.

🛠️ Check Webhook Status #

Want to check if everything is running smoothly?
Just open this link in your browser (replace <your_bot_token> with your actual bot token):

🔗 https://api.telegram.org/bot<your_bot_token>/getWebhookInfo

This will show you the current status of your Telegram integration.

Need help? 😊
We’re here for you at SmartAI.Support!