🐦 More Info About Chatting via Twitter

Here’s what to keep in mind when you message us through Twitter Direct Messages:

🔁 Receiving Duplicate Messages?

This usually happens if you’re testing from the same Twitter account that we connected to our system. Try sending a message from a different Twitter account to avoid duplicates.

🌐 Use a Live Website

Twitter messaging integration only works with live, public websites. Local testing (localhost) is not supported.

🕒 Reply Window

When you message us on Twitter:

• We can send you up to 5 replies within 24 hours
• After 24 hours, we cannot reply again unless you message us first

This is a rule set by Twitter to protect user privacy.

📎 Attachments

We can send you:

• Up to 3–4 attachments per message, depending on the file types

❌ Not Supported

Some fancy chat features (called “rich messages”) may not work on Twitter, such as:

• Image sliders
• Cards or multi-item sliders

But don’t worry—we’ll always send messages in a format Twitter supports.

🤖 AI & Chatbot Features

Our chatbot on Twitter supports:

• Language detection
• Spelling correction
• Multilingual replies via auto-translation
• Smart replies powered by Google search
• Human handover when you need a real agent