ℹ️ WhatsApp Messaging – Important Info for Users

📌 When Can We Message You?

• You must message us first before we can send you a WhatsApp message.
• If you haven’t contacted us in the last 24 hours, we can’t send you regular WhatsApp messages.
• After 24 hours, you’ll receive a notification message using a special WhatsApp-approved format (called a template) or via SMS.

🧾 Didn’t Get Our WhatsApp Messages?

If you’re not receiving replies:

• Make sure you messaged us first.
• If you’re testing the chat, don’t use a number already registered as an agent/admin.

💬 Rich Message Experience

You can receive messages that include:

• Menus
• Buttons
• Quick reply options
• Order confirmations
• Voice/audio replies (if supported)

🤖 Smart Replies with AI

Our WhatsApp is powered by AI to support:

• Smart answers
• Spelling correction
• Multi-language replies
• Google Search-powered answers
• Voice-to-text recognition (when activated)

⏱️ What Happens When We’re Offline?

• You can still leave a message.
• We’ll reply once we’re available.
• The system can also send a follow-up message even if we don’t respond right away.

🧪 Testing Notice

If you’re testing the chat:

• You might need to reconnect your number after 72 hours (sandbox mode only).