- ✅ Tickets are auto-synced between SmartAI.Support and Zendesk.
When messages are sent or received, updates happen instantly. - 🧑🤝🧑 User Matching:
Zendesk users are linked with SmartAI.Support users using their email or phone number. - 👤 If no user match is found, a new Zendesk user will be created automatically.
