To get the most out of your SmartAI-powered support system, follow these proven best practices. These tips will help you improve chatbot accuracy, reduce AI credit usage, and deliver a superior support experience to your customers.

🧠 1. Train Your Chatbot with High-Quality Data #

• Use well-structured and relevant content when training the chatbot.
• Add FAQs, company policies, service details, and product information.
• Use clear, concise language — avoid unnecessary jargon or long paragraphs.
• Prefer uploading PDFs, TXT, or DOCX files with properly formatted content.
• For websites, use sitemap URLs or clean pages with informative content.

🔁 2. Keep Your Training Data Up to Date #

• Regularly update your chatbot’s training content as your business evolves.
• Remove outdated files or pages to avoid misinformation.
• Use the Auto Sync feature for websites to keep your knowledge base fresh.

🎯 3. Use Automatic Sync Mode for Hassle-Free Setup #

• Recommended for most users: SmartAI handles API configuration, token limits, and AI models.
• This ensures a smoother, secure, and faster chatbot experience with optimized performance.

⚙️ 4. Monitor Usage and Optimize AI Credit Consumption #

• Go to your Account panel to monitor AI credit usage and plan renewals.
• Use short, focused training content to reduce token consumption.
• Turn off unused features under Settings > Miscellaneous > Performance Optimization.

✍️ 5. Use Prompt Engineering Wisely #

• For manual mode users, write custom prompts to guide how your chatbot responds.
• Example: “Answer only from the documents provided” or “Use professional tone.”
• Avoid vague prompts — be specific about tone, length, and source preference.

📣 6. Enable and Customize Notifications #

• Activate email, push, and sound notifications for timely agent response.
• Configure custom SMTP for branded notification emails.

👥 7. Set Up Human Takeover Smartly #

• Enable human takeover to ensure unresolved chats are handled by agents.
• Define fallback messages and escalation workflows.
• Assign available agents with appropriate permissions.

📈 8. Review Chat Logs and Improve #

• Regularly check chat history to identify missed questions or poor responses.
• Use conversation data to improve training content and chatbot behavior.
• Tag or export important chats for training or reporting purposes.

🌐 9. Integrate Across Channels #

• Extend support to WhatsApp, Facebook Messenger, and other platforms via SmartAI integrations.
• Ensure consistent voice and training across all channels.

By following these best practices, you’ll maximize efficiency, reduce operational costs, and deliver a truly intelligent support experience with SmartAI.Support.