SmartAI allows you to reply to support messages directly from your email — no need to log back into the chat!

How It Works:

• When you get a reply from our team, you’ll also receive it in your email inbox.
• You can simply reply to that email, and your message will be added to the chat automatically.
• Any attachments you include in the reply will also be visible in the conversation.

Things to Know:

• Always reply above the line in the email that says:
  ### Please type your reply above this line ###
  This helps keep the conversation clean.
• If your message is sent from a different email than the one linked to the chat, it may not be processed correctly.
• You’ll still get email replies even if the conversation was started through our chatbot.