When all our support agents are busy helping other users, you’ll be placed in a queue.

⏳ While in the Queue:

• You’ll see your position in line.
• You’ll also see an estimated wait time, based on how long other users usually take.

💡 If you leave the chat and return later, your place in line may reset.

🙋 Who Will Answer My Chat?

SmartAI automatically connects you to the next available support agent.

• All chats are evenly distributed to online agents.
• If your assigned agent is offline when you return, another agent may take over your chat.
• If no one is available, your chat will be handled as soon as an agent comes online.

✅ Tips for a Better Chat Experience:

• Stay on the page to keep your place in line.
• Provide your name and email if asked, so we can follow up if you’re disconnected.
• Use the knowledge base articles or chatbot suggestions if you’re in a hurry — they may answer your question instantly!