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Features
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Resources
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Docs Category: Perfex

Home
Docs

Getting Started

3

🚀 Getting Started with SmartAI.Support
✅ Best Practices for Using SmartAI.Support
🛠 Need Help? We’re Here for You

Conversations

5

📎 Sending & Managing Attachments in SmartAI
🧠 Built-in Messages in SmartAI
💬 Managing Conversations
Text Editor
💬 Using Rich Messages in SmartAI

Users

6

Users
Managing Agents and Admins
Collecting User Details
User Registration
Information
Login verification URL

Settings

12

🕒 Setting Office Hours in SmartAI
📚 Knowledge Base Articles in SmartAI
🌐 Language & Translations in SmartAI
🏢 Departments in SmartAI
💬 Why Am I in a Queue?
📧 Replying via Email
⚡ Real-Time Chat Experience
✉️ Direct Messages
⚙️ Automations
📬 Newsletter Integration
☁️ Amazon S3 Integration (Optional)
💬 Saved Replies (Canned Responses)

Artificial Intelligence

5

Installation
Human takeover
Smart reply
Optimal configuration
Problems?

OpenAI

7

🔄Synchronization
🤖 Chatbot Setup
⚙️ AI Settings Overview
📚 Chatbot Training Guide
❓ Q&A
🔄 Chatbot Flows
ℹ️ General Information – OpenAI Integration

Google

9

Synchronization
Dialogflow
Dialogflow Chatboat
Actions
Dialogflow fulfillment
Dialogflow Information
Multilingual chatbot
Automatic translation
Google search

Tickets

1

🎟️ Support Tickets (User Guide)

WhatsApp

5

Installation & Usage
Template
Flows
Shop
More Information

Messenger

3

Installation
Instagram
More Information

Twitter

2

Installation
More Information

Telegram

2

📱 Telegram App Setup Guide for smartai.support
More information

Integrations

4

Use cases
JAVASCRIPT API
PHP API
API

Viber

2

📲 Installation
More information

Slack

6

Installation
🛠️ Having Problems?
📁 Manually Archive Slack Channels
🧩 Department Linking
👤 User Fields Configuration
ℹ️ Additional Information

LINE

2

Installation
More Informations

WeChat

2

Installation
More Informations

Zalo

2

Installation
More Informations

Zendesk

2

Installation
How It Works

Perfex

1

Installation

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Perfex

Installation

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