- 🧑💬 When a user sends their first message, their details + a join button are sent to the selected Slack channel.
- 👨💼 Only the Slack account used during setup will auto-join the user’s channel. Others must click the join button manually.
- 🔐 Agent linking ensures:
- If assigned to a department, only agents in that department get notified.
- If assigned to a specific agent, only they get the message.
- 💸 Slack is free for most users. Only large companies may need a subscription – More Info
- 🔔 Push notifications are sent to users when agents respond via Slack.
- 🤖 If using Dialogflow, messages aren’t sent to Slack unless human takeover is activated.
- 💬 Slack works with:
- Email piping ✉️
- Messaging apps 📱
- 🧹 Archiving only: Deleting or leaving a channel is not supported.
- Archiving a conversation in SmartAI.Support also archives the linked Slack channel.
- 📩 When replying via Slack, if the user is notified via email or SMS, a Slack message is sent back to inform you.
