📩 WhatsApp Template Messages (For Users)

What Are WhatsApp Templates?

WhatsApp templates are pre-approved message formats used by businesses to send you notifications after 24 hours of no contact or before you’ve messaged them.

📌 These messages are only used to notify you about something important (like a support reply), not for marketing or promotions.

⚙️ When Will I Receive a Template Message?

• If you haven’t messaged us before, or
• If it’s been more than 24 hours since your last message,
• You may receive a template message from us (like: “Hi! We have replied to your support request. Click here to view it.”).

🔗 What Will the Message Contain?

A typical WhatsApp template message includes:

• A short message (e.g. “You have a new reply from support.”)
• A link to open the chat or view the reply

📱 How Can I Respond?

Once you receive the message:

• Tap the link to go to our website and open the chat.
• Or simply reply to the message on WhatsApp to resume the conversation.

⏳ 24-Hour Window

• You can reply freely for 24 hours after messaging us.
• After that, we can only reach you via template messages.

🔐 Your Privacy

• You’ll only receive messages if you’ve interacted with us or opted in.
• No marketing messages are sent—only important updates.