Saved replies are pre-written messages agents can use to reply faster in chats. Manage them at:
Settings > Admin > Saved replies

✍️ How to Use

• Type # + reply name → auto-fill the message
  (Example: #greeting + space)
• Type ## to open the saved replies pop-up panel
• Use \n for a line break inside saved replies

🤖 Bonus with Dialogflow

• Search in saved replies will also include Dialogflow intents
• To auto-import all intents:
  Go to Settings > AI > Google > Add Intents to Saved Replies