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Using the Text Editor & Automated Messages in SmartAI #

SmartAI lets you create styled messages for automated replies (like welcome or subscription messages) using a built-in text editor. Here’s how you can use it effectively:

Text Formatting Options

You can format your message with the following simple syntax

StyleHow to UseExample
Bold*Your text*Welcome
Italic__your text__Hi there,
Strikethrough~your text~Old Message
Inline code`your text`Code snippet
Code block“` your text“`Hello world
Line breakShift + Enter or Ctrl + EnterStarts a new line in the same message

❗Note: You cannot use HTML, JavaScript, or other code languages directly. Use only the above formats for safety.

🔗 Link Formatting

SmartAI automatically converts URLs into clickable links.

To display a custom link name:

  • Add #sb-your-link-name to the end of your URL.
  • Use — instead of spaces in the link name.

Example:
https://example.com#sb-Welcome–Page will appear as:
👉 Welcome Page


🔄 Using Merge Fields (Dynamic Info)

You can personalize messages using merge fields. These fields will be automatically replaced with real data when the message is sent.

CodeReplaced by
{user_name}The user’s full name
{user_email}The user’s email address
{agent_name}The agent’s full name
{agent_email}The agent’s email address

✅ This works in both manual and automated messages (like chatbot replies).

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