SETUP AND USAGE
The Web API supplies a collection of HTTP methods that underpin the majority of smartai Support functionality. To start using the Web API follow the tutorial below.
USAGE
Make a POST call to the file include/api.php of your smartai Support installation. You can use the following code to make the calls:
PHP
function support_board_api($query) {
$ch = curl_init('YOUR-DOMAIN/supportboard/include/api.php');
$parameters = [
CURLOPT_RETURNTRANSFER => true,
CURLOPT_SSL_VERIFYPEER => false,
CURLOPT_USERAGENT => 'Support Board',
CURLOPT_POST => true,
CURLOPT_CONNECTTIMEOUT => 5,
CURLOPT_POSTFIELDS => http_build_query(array_merge(['token' => 'YOUR-TOKEN'], $query))
];
curl_setopt_array($ch, $parameters);
$response = curl_exec($ch);
curl_close($ch);
return json_decode($response, true);
}JQUERY
$.post('YOUR-DOMAIN/supportboard/include/api.php', {
function: 'METHOD-NAME',
token: 'YOUR-TOKEN'
}, function (response) {
response = JSON.parse(response);
if (response.success) {
}
});Usage example: support_board_api([‘function’ => ‘get-user’, ‘user_id’ => 123]).
The variable $response will contains the JSON response. You can add new arguments in the query array: [‘token’ => ”, ‘function’ => ”, ‘argument-name’ => ‘value’, …].
Replace the following strings with the correct values:
- Replace YOUR-DOMAIN with the URL of your website. The full URL must point to the file include/api.php of your smartai Support installation. It should looks like this: https://YOUR-DOMAIN.com/supportboard/include/api.php.
If you’re using the WordPress version enter https://YOUR-DOMAIN.com/wp-content/plugins/supportboard/supportboard/include/api.php.
If you’re using the SAAS or Reseller version enter https://YOUR-DOMAIN/script/include/api.php.
If you’re using the cloud version enter https://cloud.smartai.support/script/include/api.php. - Replace YOUR-TOKEN with the token of an admin user. You can get the token from the Users area by opening the profile box of an admin user. Only admin tokens are supported and only the admins can view the tokens. If you’re using the cloud version you have to use the token from Account > Installation > API token. Warning! This token must be kept always secret.
- Replace METHOD-NAME with the name of the API function you want to use. Get them from the methods list below.
Information #
- Some functions are protected for security reasons, enter the code $GLOBALS[‘SB_FORCE_ADMIN’] = true before calling the function to execute it correctly. Enter the code $GLOBALS[‘SB_FORCE_ADMIN’] = false immedidately after the function call for security reasons.
- Some functions require the user details of the active user, use the code $GLOBALS[‘SB_LOGIN’] = [‘id’ => ”, ‘first_name’ => ”, ‘last_name’ => ”, ’email’ => ”, ‘user_type’ => ”, ‘department’ => ”]; to set the active user.
- Postman example:
WEBAPI #
get-user
Returns the user details of a user.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-user. |
| user_id Required | The ID of the user. |
| extra | Set it to true to get the additional user details. Default: false. |
Response
{
"success": true,
"response": {
"id": "123456",
"first_name": "John",
"last_name": "Doe",
"email": "johon@example.com",
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2023-10-12 14:28:57",
"last_activity": "2023-10-12 14:28:57",
"department": null,
"token": "a521773c5a566a251c3fb00e93162b20ff955b12",
"password": "",
"details": [
{
"slug": "location",
"name": "Location",
"value": "New York, United States"
},
{
"slug": "country_code",
"name": "Country code",
"value": "America/New_York"
}
...
]
}
}Returns {“success”:true, “response”:false} if the user is not found.
get_user_by
Searches for a user with the specified user details and returns it.
| by Required | The user detail name. Accepted values: email, first_name, last_name, phone, [extra] (replace [extra] with any user additional detail name). |
| value | The value of the field. |
Response
{
"id": "881",
"first_name": "Don",
"last_name": "John",
"email": "example@example.com",
"user_type": "visitor",
"department": null
}Returns {“success”:true, “response”:false} if the user is not found.
get_user_extra
Returns the additional details of a user.
| token Required | Your admin secret token. |
| function Required | Enter get-user-extra. |
| user_id Required | The ID of the user. |
| slug | The slug of the setting to retrieve. If this argument is not set, all user details are returned. Default: false. |
| default | The default value to return if the user details are not found. Default: false. |
Response
{
"success": true,
"response": [
{
"slug": "browser",
"name": "Browser",
"value": "Chrome"
},
{
"slug": "current_url",
"name": "Current URL",
"value": "https://smartai.support/"
},
{
"slug": "os",
"name": "OS",
"value": "Windows 10"
},
{
"slug": "phone",
"name": "Phone",
"value": "3203057977"
}
...
]
}Returns {“success”:true, “response”:[]} if the user is not found.
get_user_language
Returns the active language code used by the user. By default, it’s the user browser language.
Arguments
user_id Required The ID of the user from whom you want to get the language.
Response
The language code. Examples: es, it. Returns false if the language code is en or not found.
get_users
Returns the user details of all the users.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-users. |
| sorting | Set the order of the returned values. Enter [“column”, “order”] and replace column with one of the following values: first_name, last_name, email, profile_image, user_type, creation_time, last_activity, department. Replace order with ASC or DESC. |
| user_types | Array in JSON format of user types to include in the return value. Array syntax: [“”, “”, “”, …]. Accepted values: visitor, lead, user, agent, admin. Default: all. |
| search | The string to search. |
| pagination | Integer from 1 to N to limit the results number. Enter 0 to get the first 100 results, 1 for the results from 101 to 200, etc. |
| extra | Set it to true to include all users extra details as well. Set it as an array of user extra detail slugs to include only a subset of extra details. Default: false. |
| user_ids | Array of IDs. If set, returns only the users with ID included in the given array of IDs. Array syntax: [“”, “”, “”, …]. Default: false. |
Arguments
{
"success": true,
"response": [
{
"id": "880",
"first_name": "User",
"last_name": "#29938",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 08:58:18",
"last_activity": "2020-05-13 09:07:39",
"department": null,
"token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
},
{
"id": "879",
"first_name": "User",
"last_name": "#86773",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 08:38:41",
"last_activity": "2020-05-13 08:58:12",
"department": null,
"token": "2e5064670707d06b661d04353f4a462ec927f19a"
}
...
]
}get-new-users
Returns the users created after the given date/ID.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-new-users. |
| datetime Required | User ID or date and time in the following format: YYYY-MM-DD HH:MM:SS. E.g. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0. |
Response
{
"success": true,
"response": [
{
"id": "880",
"first_name": "User",
"last_name": "#29938",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 08:58:18",
"last_activity": "2020-05-13 09:07:39",
"department": null,
"token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
},
{
"id": "879",
"first_name": "User",
"last_name": "#86773",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 08:38:41",
"last_activity": "2020-05-13 08:58:12",
"department": null,
"token": "2e5064670707d06b661d04353f4a462ec927f19a"
}
...
]
}get-online-users
Returns the online users including Agents.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-online-users. |
| exclude_id | Array of users IDs in JSON format to exclude from the returned values. Array syntax: [123, 123, 123, …] |
| sorting | The name of the database table used for sorting. Default: creation_time. |
| agents | Set it to true to return only agents and admins. Default: false. |
Response
{
"success": true,
"response": [
{
"id": "881",
"first_name": "Don",
"last_name": "John",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 09:18:59",
"last_activity": "2020-05-13 09:32:34",
"department": null,
"token": "e435a5c67f4276cdb9c6fc19b7c015990ffc3268"
},
{
"id": "880",
"first_name": "User",
"last_name": "#29938",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 08:58:18",
"last_activity": "2020-05-13 09:32:28",
"department": null,
"token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
}
...
]
}
get-users-with-details
Returns an array with the user IDs and details of the users who have the requested details.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-users-with-details. |
| details Required | Array of user details. E.g. [ “email”, “phone” ]. |
| user_ids | Array, or comma-separated string of user IDs. If this argument is set only the users which have their ID included are returned. Set it to all or false to search all users, set it to agents to search only agents and admins. Default: false. |
Response
{
"email": [
{
"id": 4561,
"value": "albert@example.com"
},
{
"id": 98436,
"value": "jessica@example.com"
},
...
],
"phone": [
{
"id": 12563,
"value": "+4462367136"
},
{
"id": 778956,
"value": "+4462999345"
},
...
],
...
}
get-agent
Returns the details of an agent or admin.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-agent. |
| agent_id Required | The agent ID. |
Response
{
"success": true,
"response": {
"id": "123456",
"first_name": "John",
"last_name": "Doe",
"email": "johon@example.com",
"profile_image": "https://smartai.support/user.svg",
"user_type": "agent",
"creation_time": "2020-05-12 14:28:57",
"last_activity": "2020-05-12 14:28:57",
"department": null,
"token": "a521773c5a566a251c3fb00e93162b20ff955b12",
"password": "",
"details": [
{
"slug": "location",
"name": "Location",
"value": "New York, United States"
},
{
"slug": "country_code",
"name": "Country code",
"value": "America/New_York"
}
...
]
}
get-agents-ids
Returns an array with the IDs of Agents.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-agents-ids. |
| admins | Set it to false to exclude the admins. Default: true; |
Response
[
881,
153,
...
]get-user-from-conversation
Returns the user ID and email of the user, or last agent, of the given conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-user-from-conversation. |
| conversation_id Required | The conversation ID. |
| agent | Set it to true to get the last agent who replied to the conversation. Default: false. |
Response
{
"id": "123456",
"email": "email@example.com"
}
agents-online
Checks if at least one agent or admin is online.
Response
{
"success": true,
"response": true
}Return true if there are agents or admin online, or false if all Agents are offline.
search-users
Returns the users matching the search.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter search-users. |
| search Required | The string to search. The additional user details are supported too. |
Response
{
"success": true,
"response": [
{
"id": "881",
"first_name": "Don",
"last_name": "John",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 09:18:59",
"last_activity": "2020-05-13 09:32:34",
"department": null,
"token": "e435a5c67f4276cdb9c6fc19b7c015990ffc3268"
},
{
"id": "880",
"first_name": "User",
"last_name": "#29938",
"email": null,
"profile_image": "https://smartai.support/user.svg",
"user_type": "visitor",
"creation_time": "2020-05-13 08:58:18",
"last_activity": "2020-05-13 09:32:28",
"department": null,
"token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
}
...
]
}Returns {“success”:true, “response”:[]} if no users are found.
add-user
Create a new user.
Arguments
| token required | Your admin secret token. |
| function required | Enter add-user. |
| first name | The first name of the user. Default: User |
| last name | The last name of the user. Default: #RANDOM-NUMBER |
| The profile picture of the user. Default | |
| profile image | The profile picture of the user. Default |
| password | The password of the user. Default: empty. |
| user_type | The user type of the user. Accepted values: visitor, lead, user, agent, admin. Default: visitor if the email is not provided, otherwise user. |
| extra | Array of additional user details in JSON format. Any detail is accepted. Built-in details (IDs): phone, city, language, country, birthday, company, facebook, twitter, linkedin, website, ip, country_code, browser, currency, location, os, time_zone, current_url. Array syntax: {“ID”: [“value”, “Name”], “ID”: [“value”, “Name”], …} |
Response
{
"success": true,
"response": 123456
}Other possible responses: ID of the new user on success, otherwise duplicate-email, invalid-user-type, MySQL error message
update-user
Updates the details of an existing user.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-user. |
| user_id Required | The ID of the user to update. |
| first_name | The first name of the user. |
| last_name | The last name of the user. |
| The email of the user. Enter NULL to delete the email. | |
| profile_image | The profile picture of the user. |
| password | The password of the user. |
| user_type | The user type of the user. Accepted values: visitor, lead, user, agent, admin. |
| settings_extra | Array of additional user details in JSON format. Array syntax: {“ID”: [“value”, “Name”], “ID”: [“value”, “Name”], …} |
Response
{
"success": true,
"response": true
}Other possible responses: duplicate-email, invalid-user-type, MySQL error message.
delete-user
Deletes a user and all linked conversations and messages.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter delete-user. |
| user_id Required | The ID of the user to delete. |
Response
{
"success": true,
"response": true
}delete-users
Deletes multiple users and all linked conversations and messages.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter delete-users. |
| user_ids Required | Array of IDs of the users to delete. Array syntax: [123, 123, 123, …] |
Response
{
"success": true,
"response": true
}
is-online
Checks if a user is online.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter is-online. |
| user_id Required | The ID of the user. |
Response
true if online, false if offline.
current-url
Gets or sets the current URL of a user or the last visited URL.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter current-url. |
| user_id | The ID of the user |
| url | The URL to set as “Current URL”. If this argument is set the function will only set the value and it will not return any URL. |
Response
{
"success": true,
"response": "https://smartai.support"
}
Returns {“success”:true,”response”:false} if the URL is not found. Returns {“success”:true,”response”:true} if the url argument is set.
count-users
Returns the total users’ count grouped by user type.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter count-users. |
Response
{
"success": true,
"response": {
"all": "335",
"lead": "288",
"user": "15",
"visitor": "28"
}
}update-user-to-lead
Changes the user type to lead.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-user-to-lead. |
| user_id Required | The ID of the user. |
Response
{
"success": true,
"response": true
}
get-avatar
Generates the user profile image by using the first letter of first name, and last name, saves the image, and returns the image URL.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-avatar. |
| first_name Required | The first name of the user. |
| last_name | The last name of the user. |
Response
https://example.com/supportboard/uploads/13-04-21/9455859.png
get-bot-id
Returns the Support Board bot ID.
Response
123
is-typing
Checks if a user or agent is typing a message in a conversation. This function will not work if Pusher is active.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter is-typing |
| user_id Required | The ID of the user, or the agent, to check. |
| conversation_id Required | The ID of conversation to check |
Response
Returns true if the user is typing, otherwise, returns false
is-agent-typing
Checks if an agent is typing a message in a conversation, and returns the agent details. This function will not work if Pusher is active.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter is-agent-typing |
| conversation_id Required | The ID of conversation to check. |
Response
{
"id": "",
"first_name": "",
"last_name": ""
}Returns false if no agents are typing.
set-typing
Assigns the typing status to a user or agent relative to a conversation.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter set-typing |
| user_id Required | The ID of the user, or the agent. |
| conversation_id Required | The ID of the conversation. |
Response
{
"success": true,
"response": true
}login
Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter login |
| The email of the user to login. If this attribute is set you need to set also the password. Default: empty. | |
| password | The password of the user to login. If this attribute is set you need to set also the email. Default: empty. |
| user_id | The ID of the user to login. If this attribute is set you need to set also the token. Default: empty. |
| token | The token of the user to login. If this attribute is set you need to set also the user ID. You can get the token from the Users area by opening the profile box of a user. Default: empty. |
Response
{
"success": true,
"response": [
{
"id": "913",
"profile_image": "https://smartai.support/user.svg",
"first_name": "User",
"last_name": "#29902",
"email": null,
"user_type": "visitor",
"token": "9b25351047ee758aa97ee4868d130cc15eb8decf"
},
"YXNkWGNSeTdtRTdDYVkxVG8wckN4YWF6V2s0Tk1mczBSVHdQbHBpOWdmejVUTTdOUUxEUENhdUVoYmROWn..."
]
}
The last value is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful.
logout
Logouts the logged-in user.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter logout. |
Response
{
"success": true,
"response": true
}
The sb-login cookie must also be deleted from the user’s browser.
update-login
Updates the user details of the logged-in user. This function update all the user details, if a detail is not set it will be deleted from the database.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter update-login. |
| profile_image | The profile image URL of the user. Default: empty. |
| first_name | The first name of the user. Default: empty. |
| last_name | The last name of the user. Default: empty. |
| The email of the user. Default: empty. | |
| department | Update the department of the user. This setting is used in the admin area. Default: empty. |
Response
YXNkWGNSeTdtRTdDYVkxVG8wckN4YWF6V2s0Tk1mczBSVHdQbHBpOWdmejVUTTdOUUxEUENhdUVoYmROWn…
The response must be saved into the sb-login cookie of the user’s browser.
delete-leads
Deletes all leads, including all the linked conversations and messages.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter delete-leads |
Response
{
"success": true,
"response": true
}
update-bot
Updates the profile details of the bot. If the chatbot is not found a new chatbot profile is created.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-bot. |
| name | The bot name. |
| profile_image | The bot profile image URL. |
Response
{
"success": true,
"response": true
}
Returns true on success, false otherwise.
csv-users
Exports all the users in a CSV file and returns the URL.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter csv-users. |
| user_ids | Array of user IDs. If set, returns only users with the specified user IDs. Defaults: false. |
Response
{
"success": true,
"response": "https://smartai.support/uploads/users.csv"
}
Conversations
Methods to manage conversations and messages.
get-conversation
Returns a conversation and the messages of the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-conversation. |
| conversation_id Required | The ID of the conversation. |
| user_id | The ID of the user linked to the conversation. |
Response
{
"success": true,
"response": {
"messages": [
{
"id": "2044",
"user_id": "802",
"message": "Hello!",
"creation_time": "2020-05-0410:06:30",
"attachments": "",
"status_code": "0",
"payload": "",
"conversation_id": "946",
"first_name": "Don",
"last_name": "John",
"profile_image": "https://smartai.support/user.svg",
"user_type": "lead"
},
{
"id": "2045",
"user_id": "377",
"message": "Hello,howcanIhelp?",
"creation_time": "2020-05-0410:06:33",
"attachments": "",
"status_code": "0",
"payload": "",
"conversation_id": "946",
"first_name": "Bruce",
"last_name": "Peterson",
"profile_image": "https://smartai.support/agent.svg",
"user_type": "agent"
}
...
],
"details": {
"user_id": "802",
"first_name": "Don",
"last_name": "John",
"profile_image": "https://smartai.support/user.svg",
"user_type": "lead",
"id": "946",
"title": "",
"conversation_time": "2020-05-0410:06:30",
"conversation_status_code": "3",
"department": null
}
}
}Return {“success”:true,”response”:{“messages”:[],”details”:””}} if the conversation is not found.
get-conversations
Returns all the conversations. Each conversation includes the last message of the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-conversations. |
| pagination | Integer from 1 to N to limit the results number. Enter 0 to get the first 100 results, 1 for the results from 101 to 200, etc. |
| status_code | The status code of the returned conversations. Default: all the conversations in the inbox, excluding the conversations in the trash and archive. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4, all = includes all status codes. |
| routing | Set it to true if the queue or routing is active in Settings > Miscellaneous. Default: false. |
| routing_unassigned | Set it to true to also view the conversations not assigned to any agent. Default: false. |
| department | Returns only the conversations assigned to the provided department ID. |
| source | Returns only the conversations created from the provided source. Available sources: em (Email), tk (Ticket), wa (WhatsApp), fb (Facebook Messenger), ig (Instagram), tw (Twitter), wc (WeChat), tx (Text message), gb (Google Business Messages), tg (Telegram), ln (LINE) vb (Viber). |
| tag | Returns only the conversations with the specified tag. |
Response
{
"success": true,
"response": [
{
"message": "Hello World!",
"message_id": "7351",
"attachments": "",
"payload": "",
"message_status_code": "2",
"last_update_time": "2023-10-02 16:00:06",
"message_user_id": "377",
"message_first_name": "Smart Assistant",
"message_last_name": "",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "bot",
"conversation_id": "4084",
"conversation_user_id": "4446",
"conversation_status_code": "3",
"conversation_creation_time": "2023-10-02 15:59:59",
"department": "1",
"agent_id": null,
"title": "",
"source": "tk",
"extra": null,
"tags": null,
"conversation_first_name": "User",
"conversation_last_name": "#26147",
"conversation_profile_image": "https://example.com/image.jpg",
"conversation_user_type": "lead"
},
...
]
}get-new-conversations
Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-new-conversations. |
| datetime Required | Conversation ID or date and time in the following format: YYYY-MM-DD HH:MM:SS. E.g. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0. |
| routing | Set it to true if the queue or routing is active in Settings > Miscellaneous. Default: false. |
| routing_unassigned | Set it to true to also view the conversations not assigned to any agent. Default: false. |
Response
{
"success": true,
"response": [
{
"message": "Hello World!",
"message_id": "7351",
"attachments": "",
"payload": "",
"message_status_code": "2",
"last_update_time": "2023-10-02 16:00:06",
"message_user_id": "377",
"message_first_name": "Smart Assistant",
"message_last_name": "",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "bot",
"conversation_id": "4084",
"conversation_user_id": "4446",
"conversation_status_code": "3",
"conversation_creation_time": "2023-10-02 15:59:59",
"department": "1",
"agent_id": null,
"title": "",
"source": "tk",
"extra": null,
"tags": null,
"conversation_first_name": "User",
"conversation_last_name": "#26147",
"conversation_profile_image": "https://example.com/image.jpg",
"conversation_user_type": "lead"
},
...
]
}Return {“success”:true, “response”:[]} if no conversations are found.
get-user-conversations
Returns the conversations of a user. Each conversation includes the last message of the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-user-conversations. |
| user_id Required | The ID of the user. |
| exclude_id | Exclude a conversation from the results. |
| agents | Set it to true if the user is an agent or admin. Default: false. |
Response
{
"success": true,
"response": [
{
"message": "Hello World!",
"message_id": "7351",
"attachments": "",
"payload": "",
"message_status_code": "2",
"last_update_time": "2023-10-02 16:00:06",
"message_user_id": "377",
"message_first_name": "Smart Assistant",
"message_last_name": "",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "bot",
"conversation_id": "4084",
"conversation_user_id": "4446",
"conversation_status_code": "3",
"conversation_creation_time": "2023-10-02 15:59:59",
"department": "1",
"agent_id": null,
"title": "",
"source": "tk",
"extra": null,
"tags": null
},
...
]
}Return {“success”:true, “response”:[]} if no conversations are found.
get-new-user-conversations
Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-new-user-conversations. |
| user_id Required | The ID of the user. |
| datetime Required | Conversation ID or date and time in the following format: YYYY-MM-DD HH:MM:SS. E.g. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0. |
Response
{
"success": true,
"response": [
{
"message": "Hello World!",
"message_id": "7351",
"attachments": "",
"payload": "",
"message_status_code": "2",
"last_update_time": "2023-10-02 16:00:06",
"message_user_id": "377",
"message_first_name": "Smart Assistant",
"message_last_name": "",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "bot",
"conversation_id": "4084",
"conversation_user_id": "4446",
"conversation_status_code": "3",
"conversation_creation_time": "2023-10-02 15:59:59",
"department": "1",
"agent_id": null,
"title": "",
"source": "tk",
"extra": null,
"tags": null
},
...
]
}Return {“success”:true, “response”:[]} if no conversations are found.
search-conversations
Returns the conversations matching the search.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter search-conversations. |
| search Required | The string to search. The search function is capable of searching through attachment names, messages, user email, first name, and last name, tags, agent ID, department ID, conversation title and more. |
Response
{
"success": true,
"response": [
{
"message": "Hello World!",
"message_id": "7351",
"attachments": "",
"payload": "",
"message_status_code": "2",
"last_update_time": "2023-10-02 16:00:06",
"message_user_id": "377",
"message_first_name": "Smart Assistant",
"message_last_name": "",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "bot",
"conversation_id": "4084",
"conversation_user_id": "4446",
"conversation_status_code": "3",
"conversation_creation_time": "2023-10-02 15:59:59",
"department": "1",
"agent_id": null,
"title": "",
"source": "tk",
"extra": null,
"tags": null,
"conversation_first_name": "User",
"conversation_last_name": "#26147",
"conversation_profile_image": "https://example.com/image.jpg",
"conversation_user_type": "lead"
},
...
]
}Return {“success”:true, “response”:[]} if no conversations are found.
search-user-conversations
Returns the conversations of the given user ID that matches the search terms.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter search-user-conversations. |
| search Required | The search function is capable of searching through attachment names, messages, user email, first name, and last name, tags, agent ID, department ID, conversation title and more. |
| user_id Required | The ID of the user. |
Response
{
"success": true,
"response": [
{
"message": "Hello World!",
"message_id": "7351",
"attachments": "",
"payload": "",
"message_status_code": "2",
"last_update_time": "2023-10-02 16:00:06",
"message_user_id": "377",
"message_first_name": "Smart Assistant",
"message_last_name": "",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "bot",
"conversation_id": "4084",
"conversation_user_id": "4446",
"conversation_status_code": "3",
"conversation_creation_time": "2023-10-02 15:59:59",
"department": "1",
"agent_id": null,
"title": "",
"source": "tk",
"extra": null,
"tags": null
},
...
]
}Returns {“success”:true, “response”:[]} if no conversations are found.
new-conversation
Creates a new conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter new-conversation. |
| user_id Required | The ID of the user linked to the conversation. |
| status_code | The status code to assign to the conversation. Default: 1. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4. |
| title | The title of the conversation. Default: empty. |
| department | The ID of a department. You can get the IDs from Settings > Miscellaneous > Departments. Default: -1. |
| agent_id | The ID of the agent assigned to the conversation. Default: -1. |
| source | Set the conversation source. Default: false. |
| extra | Extra conversation values. Default: false. |
| extra_2 | Extra conversation values. Default: false. |
| extra_3 | Extra conversation values. Default: false. |
| tags | Conversation tags separated by commas. Default: false. |
Response
{
"success": true,
"response": {
"messages": [],
"details": {
"user_id": "882",
"first_name": "Don",
"last_name": "John",
"profile_image": "https://smartai.support/user.svg",
"user_type": "lead",
"id": "1007",
"title": "",
"conversation_time": "2020-05-15 12:51:39",
"conversation_status_code": "0",
"department": null
}
}
}
Other possible responses: Conversation details array on success, otherwise user-not-found, MySQL error message.
update-conversation-status
Updates the status code of a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-conversation-status. |
| conversation_id Required | The ID of the conversation. |
| status_code Required | The status code to assign to the conversation. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4. |
Response
{
"success": true,
"response": true
}
Returns invalid-status-code if the status code is invalid.
update-conversation-department
Updates the department of a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-conversation-department. |
| conversation_id Required | The ID of the conversation to update. |
| department Required | The ID of a department. You can get the IDs from Settings > Miscellaneous > Departments. The department ID is not validated, so double-check it to make sure it exists. Set it to false to remove the department. |
| message | A string containing a message for the agents notifications. If set, all the agents assigned to the new department will be notified via email, push notification, and SMS. |
Response
{
"success": true,
"response": true
}
update-conversation-agent
Assigns or update the agent assigned to a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-conversation-agent. |
| conversation_id Required | The ID of the conversation to update. |
| agent_id Required | The ID of a agent. Set it to false to remove the agent. |
| message | A string containing a message for the agent notifications. If set, the agent will be notified via email, push notification, and SMS. |
Response
{
"success": true,
"response": true
}set-rating
Assigns a rating to a conversation and optionally updates a message of the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter set-rating. |
| settings Required | Enter the following array in JSON format: { “settings” : { “conversation_id”: “ID”, “rating”: “RATING” }}. Replace ID with the ID of the conversation to rate, replace rating with 1 for a positive rating or with 0 for a negative one. |
| payload | The payload of the message in JSON format. |
| message_id | The ID of the message to update. |
| message | The content of the message. |
| user_id | The ID of the user linked to the conversation linked to the message. |
Response
{
"success": true,
"response": true
}
get-rating
Gets the ratings of the conversations assigned to an agent.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-rating. |
| user_id Required | The ID of an agent. |
Response
{
"success": true,
"response": true
}get-rating
Gets the ratings of the conversations assigned to an agent.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-rating. |
| user_id Required | The ID of an agent. |
Response
{
"success": true,
"response": [4,2]
}The response array: [count of positive ratings, count of negative ratings]. In the example above there are 4 positive ratings and 2 negative ratings.
get-new-messages
Returns the messages of a conversation created after the given date/ID.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-new-messages. |
| user_id Required | The ID of the user linked to the conversation. |
| conversation_id Required | The ID of the conversation. |
| datetime Required | Message ID or date and time in the following format: YYYY-MM-DD HH:MM:SS. E.g. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0. |
Response
{
"success": true,
"response": [
{
"id": "2319",
"user_id": "377",
"message": "Welcome to our support chat!",
"creation_time": "2020-05-12 18:04:50",
"attachments": "",
"status_code": "0",
"payload": "",
"conversation_id": "1004",
"first_name": "Virtual",
"last_name": "Agent",
"profile_image": "https://smartai.support/bot.svg",
"user_type": "bot"
},
{
"id": "2320",
"user_id": "877",
"message": "Thank you! I need help.",
"creation_time": "2020-05-12 18:04:51",
"attachments": "",
"status_code": "0",
"payload": "",
"conversation_id": "1004",
"first_name": "Don",
"last_name": "John",
"profile_image": "https://smartai.support/user.svg",
"user_type": "lead"
},
...
]
}Return {“success”:true, “response”:[]} if no conversations are found.
get-last-message
Returns the last message in a conversation.
| token Required | Your admin secret token. |
| function Required | Enter get-last-message. |
| conversation_id Required | The conversation ID. |
| exclude_message | If set, excludes the message with the specified text. Default: false. |
| user_id | If set, checks only the messages created by the specified user ID. Default: false |
Response
{
"success": true,
"response": {
"message": "Welcome to our support chat!",
"attachments": "",
"payload": ""
}
}
send-message
Adds a new message to an existing conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter send-message. |
| user_id Required | The ID of the user who sends the message. Use the API ‘get-bot-id’ to get the ID of the bot. |
| conversation_id Required | The ID of the conversation. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| conversation_status_code | The status code to assign to the conversation. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4. Set it to skip to leave the current conversation status. |
| payload | Array in JSON format of additional information. You can insert any value. Array syntax: { “key”: value, “key”: value, … }. |
| queue | Set it to true if the queue is active in Settings > Miscellaneous > Queue. Default: false. |
| recipient_id | The ID of the user who receive the message. Use this attribute to get the user language. |
Response
{
"success": true,
"response": {
"status": "success",
"message-id": 123456,
"queue": false,
"notifications": ["sms", "email"],
"message": "Text of the message"
}
}
Other possible responses: invalid-status-code, MySQL error message. The notifications response include the notifications sent to the user or agents.
update-message
Updates an existing message.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-message. |
| message_id Required | The ID of the message. |
| message | The content of the message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| payload | Array in JSON format of additional information. You can insert any value. Array syntax: { “key”: value, “key”: value, … } |
Response
{
"success": true,
"response": true
}
delete-message
Deletes an existing message.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter delete-message. |
| message_id Required | The ID of the message to delete. |
Response
{
"success": true,
"response": true
}
delete-attachments
Deletes all attachments of a conversation or message, including the ones stored in AWS S3.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter delete-attachments. |
| conversation_id | The ID of the conversation containing the attachments to delete. Default: false. |
| message_id | The ID of the message containing the attachments to delete. Default: false. |
Response
{
"success": true,
"response": true
}update-messages-status
Updates the status code of multiple messages to read.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update-messages-status. |
| message_ids Required | Array of message IDs in JSON format, e.g. [1, 212, 124]. |
| user_id | The ID of the user linked to the messages. Required to update the user’s chat if Pusher is active. |
Response
{
"success": true,
"response": true
}
get-agents-in-conversation
Returns an array with all the agents with at least one message in the conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-agents-in-conversation. |
| conversation_id Required | The conversation ID. It can be an array of conversation IDs |
Response
{
"success": true,
"response": {
"1546": [
{
"id": 5463,
"first_name": "Don",
"last_name": "John",
"profile_image": "https://smartai.support/user.svg",
"conversation_id": 1546
},
{
"id": 6413,
"first_name": "Steven",
"last_name": "Travolta",
"profile_image": "https://smartai.support/user.svg",
"conversation_id": 1546
},
...
]
}
}transcript
Exports a conversation in a CSV or TXT file and returns the URL.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter transcript. |
| conversation_id Required | The ID of the conversation to export. |
| type | Set it to csv to export the conversation as a CSV file, set it to txt to export the conversation as a text file, set it to false to use the type set in Settings > Admin > Transcript type. Default: false. |
Response
{
"success": true,
"response": "https://smartai.support/uploads/conversation-1021.csv"
}Return {“success”:true, “response”:false} if the conversation is not found.
direct-message
Sends a direct chat message. Details here.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter direct-message. |
| user_ids Required | Array of user IDs, e.g. [45, 89, 65]. |
| message Required | The message. |
| subject | The subject. Required only for emails. Default: false. |
Response
{
"success": true,
"response": true
}
messaging-platforms-send-message
Sends a message to the messaging platform linked to the conversation. Available messaging platforms: Facebook Messenger, Instagram, WhatsApp, Twitter, Telegram, Google Business Messages, WeChat, LINE, Viber, Tickets, Emails, Text messages.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter messaging-platforms-send-message. |
| conversation_id Required | The conversation ID. |
| message Required | The message. |
| attachments Required | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. |
| user Required | Associative array with { “id”: 123, “profile_image”: “https://example.com/image.jpg” } as values, or a user ID. |
| source | Associative array with { “source”: SOURCE CODE } as value. Available source codes: em (Email), tk (Ticket), wa (WhatsApp), fb (Facebook Messenger), ig (Instagram), tw (Twitter), wc (WeChat), tx (Text message), gb (Google Business Messages), tg (Telegram), ln (LINE) vb (Viber). For Telegram the source must also include { “chat_id”: “123456789” }. For Facebook Messenger the source must also include { “page_id”: “123456789” }. |
Response
{
"success": true,
"response": true
}count-conversations
Counts the number of conversations.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter count-conversations. |
| status_code | If set, only the conversations with the specified status are counted. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4. Default: false. |
Response
{
"success": true,
"response": 123456
}check-conversations-assignment
Checks if a list of conversations is assigned to a department or agent and returns only the conversation IDs that are assigned to that agent and/or department.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter check-conversations-assignment. |
| conversation_ids Required | Array of IDs of the conversations to check, e.g. [45, 565, 68]. |
| agent_id | The agent ID. Default: false. |
| department_id | The department ID. Default: false |
Response
{
"success": true,
"response": [1234, 5, ...]
}get-last-agent-in-conversation
Returns the last agent who answered a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-last-agent-in-conversation. |
| conversation_id Required | The conversation ID. |
Response
{
"success": true,
"response": {
"id": 123,
"first_name": "Don",
"last_name": "John",
"email": "email@example.com",
"password": "$P$BcCpYeU21wYnXKW2LpJj/F9xRdSmLM/"
}
} Returns false the conversation has no replies from agents.
execute-bot-message
Sends a bot message and returns its content.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter execute-bot-message. |
| name Required | The bot message name. Available values: offline, follow_up, welcome. |
| conversation_id Required | The ID of the conversation to send the message to. |
| last_user_message | Use it to display different text excerpts in the admin area and chat dashboard. Default: false. |
| check | Set it to false to send the message also if it was already sent less than 10 days ago. Default: true. |
Response
{
"success": true,
"response": {
"message": "Lorem ipsum dolor",
"attachments": [],
"id": 123,
"settings": {
"active": true,
"title": "",
"message": ""
}
}
}ID is the ID of the message that was just created.
Settings
Functions related to settings, articles, translations and more.
get-setting
Returns a setting saved in the Settings area.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-setting. |
| setting Required | The setting ID. You can get the IDs of all the settings from the file resources\json\settings.json or with the API function Get Settings |
Response
{
"success": true,
"response": {
"option": "value",
"option": "value",
...
}
}
get-multi-setting
Returns a subsetting of another setting.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-multi-setting. |
| id Required | The main setting ID. You can get the IDs of all the settings from the file resources\json\settings.json or with the API function get settings |
| sub_id Required | The subsetting ID. You can get the IDs of all the settings from the file resources\json\settings.json or with the API function get settings |
| default | The value to return if the setting is not found. Default: false |
Response
Returns the value of the subsetting if available, otherwise returns the default value.
get-external-setting
Returns an external setting. External settings are saved on a dedicated database row.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-external-setting. |
| name Required | The setting name. |
| default | The value to return if the setting is not found. Default: false. |
Response
Returns the value of the setting if available, otherwise returns the default value.
get-settings
Returns an array with all the settings.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-settings. |
Response
{
"success": true,
"response": {
"chat-manual-init": [
false,
"checkbox"
],
"chat-login-init": [
false,
"checkbox"
],
"init-dashboard": [
true,
"checkbox"
],
"chat-timetable-disable": [
false,
"checkbox"
],
"rtl": [
false,
"checkbox"
],
"front-auto-translations": [
true,
"checkbox"
],
...
}
}save-settings
Saves all settings.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter save-settings. |
| settings Required | The settings array. Get it from Getting started |
| external_settings | Settings saved to a dedicated row of the table sb_settings of the database. |
| external_settings_translations | Translations of the external settings. |
Response
{
"success": true,
"response": true
}save-external-setting
Saves an external setting. External settings are saved on a dedicated database row.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter save-external-setting. |
| name Required | The setting name. |
| value Required | The setting value. |
Response
{
"success": true,
"response": true
}export-settings
Exports all Support Board settings to a JSON file and return the URL of the file.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter export-settings. |
Response
{
"success": true,
"response": "http://example.com/supportboard/uploads/settings_855776223.json"
}Returns the URL of the JSON file containing the settings.
import-settings
Imports the Support Board settings from a JSON file generated via the export-settings function.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter import-settings. |
| file_url Required | The URL of the JSON file containing the settings. |
Response
{
"success": true,
"response": true
}
get-departments
Returns the Support Board departments.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter get-departments. |
Response
{
"1": {
"name": "Example",
"color": "yellow",
"image": "https://example.com/image.png"
},
"2": {
"name": "Example",
"color": "red",
"image": "https://example.com/image.png"
},
...
}
saved-replies
Returns an array with all the saved replies.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter saved-replies. |
Response
{
"success": true,
"response": [
{
"reply-name": "hello",
"reply-text": "Hello! How can I help?"
},
{
"reply-name": "email",
"reply-text": "Our email is support@example.com."
},
...
]
}get-translation
Returns the translations in the given language.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter get-translation. |
| language_code Required | The two-letter language code |
Response
{
"name": "Arabic",
"front": {
"Activities": "أنشطة",
"All": "الكل",
"All articles": "جميع المقالات",
"All fields are required.": "جميع الحقول مطلوبة",
...
},
"admin": {
"A conversation was started by": "",
"Activate": "",
"Activation complete! Page reload in progress...": "",
"Add a saved reply": "",
...
}
}get-translations
Returns the translations of the back-end and the frond-end, for all the available languages.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter get-translations. |
Response
{
"ar": {
"name": "Arabic",
"front": {
"Activities": "أنشطة",
"All": "الكل",
"All articles": "جميع المقالات",
"All fields are required.": "جميع الحقول مطلوبة",
...
},
"admin": {
"A conversation was started by": "",
"Activate": "",
"Activation complete! Page reload in progress...": "",
"Add a saved reply": "",
...
}
},
"da": {
"name": "Danish",
"front": {
"Activities": "Aktiviteter",
"All": "Alle",
"All articles": "Alle artikler",
"All fields are required.": "Alle felter skal udfyldes.",
...
},
"admin": {
"A conversation was started by": "",
"Activate": "",
"Activation complete! Page reload in progress...": "",
"Add a saved reply": "",
...
}
},
...
}save-translations
Save the translations and overwrite the translations files. Warning! If the given translations array is corrupted you could corrupt the translations files. Make a backup of the translations folder (\resources\languages) first. Each time a translation is saved a backup is created automatically in the uploads folder.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter save-translations. |
| translations Required | The translations array with all the translations. Use the method get-translations to get the array. |
Response
{
"success": true,
"response": true
}
translate-string
Translates a string in the language of the specified language code. This function works only for front translations.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter translate-string. |
| string Required | The string to translate. |
| language_code | The two-letter language code. Set it to false to use the active user language. Default: false. |
Response
Returns the translated string if the translation is found, otherwise returns the original string.
Articles
Article/Knowledge Base functions.
get-articles
Returns an array with all the articles or a single article
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-articles. |
| id | The ID of the article. The get the articles IDs, execute this method again without arguments. Default: -1. |
| count | The maximum number of returned articles. Default: all. |
| full | Boolean. Set it to true to get full length article contents. Default: false. |
| categories | Set it to true to get the array of all categories, in such a case the response is a double array, first item articles, second item categories. Set it to the category ID to get only the articles of the give category. Default: false. |
| articles_language | Get the articles in the language of the given language code. If there are no articles in the given language code, the articles in the default language are returned instead. Set it to all to get all the translations. Default: false. |
Response
{
"success": true,
"response": [
{
"id": "6P2Oq",
"title": "What's new with the API V2?",
"content": "The API V2 is the new iteration of o ...",
"link": "https://smartai.support",
"categories": ["K92kl"]
},
{
"title": "Should I move to the new system?",
"content": "Yes. The newest version of the Actions ...",
"link": "https://smartai.support",
"id": "qf7kD",
"categories": ["ols85"]
},
...
]
}
{
"success": true,
"response": {
"id": "6P2Oq",
"title": "What's new with the API V2?",
"content": "The API V2 is the new iteration of our developer API. The new API integrates...",
"link": "https://smartai.support",
"categories": ["K92kl"]
}
}save-articles
Saves all the articles. This function deletes all the existing articles and replace them with the ones of the given array.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter save-articles. |
| articles Required | The array with the articles. Use the API get-articles to get the articles array. Array syntax: {“articles”: [{“id”: “”, “title”: “”, “content”: “”, “link”:””, “categories”: []}, …]} |
| translations | The array with the articles translations. Use the API get-articles to get the articles array. Array syntax: { “es”: [{“id”: “”, “title”: “”, “content”: “”, “link”:””, “categories”: []}, …], “it”: […], …} |
Response
{
"success": true,
"response": true
}search-articles
Returns the articles matching the search.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter search-articles. |
| search Required | The string to search. The search function supports title and content. |
| articles_language | Search only the articles in the language of the given language code. If there are no articles in the given language code, the search returns the articles in the default language. Set it to all to get all the translations. Default: false. |
Response
{
"success": true,
"response": [
{
"id": "6P2Oq",
"title": "What's new with the API V2?p",
"content": "The API V2 is the new iteration of o ...",
"link": "https://smartai.support",
"categories": ["K92kl"]
},
{
"title": "Should I move to the new API?",
"content": "Yes. The newest version (V2) of the Actions ...",
"link": "https://smartai.support",
"id": "qf7kD",
"categories": ["K92kl"]
},
...
]
}Returns {“success”:true, “response”:[]} if no articles are found.
get-articles-categories
Returns an array with all the articles categories.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-articles-categories. |
Response
{
"success": true,
"response": [
{
"id": "Nv9PG",
"title": "Business"
},
{
"id": "csPVh",
"title": "Travel And Tourism"
},
{
"id": "pl5S7",
"title": "Finance"
},
...
]
}save-articles-categories
Saves or updates the articles categories array.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter save-articles-categories. |
| categories Required | Array of categories. Array syntax: [ { “id”: “123456”, “title”: “Category name” }, { “id”: “123456”, “title”: “Category name” }, …]. Get the existing categories array with the method categories |
Response
{
"success": true,
"response": true
}article-ratings
Gets the ratings of an article or adds a new rating to it.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter article-ratings. |
| article_id Required | The ID of the article. |
| rating | The rating to add. Enter 1 for a positive rating or 0 for a negative one. If this argument is set the method adds the rating, otherwise returns the existing ratings. Default: false. |
Response
{
"success": true,
"response": "[-1, 1, 1, -1]"
}Returns true if the rating argument is set.
More methods
send-email
Sends an email to an existing user using the email templates of the Settings > Notifications area.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter send-email. |
| recipient_id Required | The ID of the user to which send the email. |
| sender_id | The ID of the sender user. |
| message Required | The message of the email. |
| attachments | Array of attachments in JSON format. Array syntax:[[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: |
Response
{
"success": true,
"response": true
}Other possible responses: missing-user-id-or-message, security-error, user-email-not-found, user-or-sender-not-found.
send-custom-email
Sends a generic email to an email address. The sender email and name are the ones set in Settings > Notifications > Email settings.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter send-custom-email. |
| to Required | The email address. |
| subject Required | The email subject. |
| message Required | The message of the email. |
| sender_suffix | Append the provided text to the sender name. Default: empty. |
Response
{
"success": true,
"response": true
}email-piping
Runs the email piping synchronization with Support Board and converts emails to chat messages.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter email-piping. |
| force | Set it to true to the execution of the synchronization, by default the synchronization is executed a maximum of one time per minute. Default: false. |
Response
{
"success": true,
"response": true
}send-sms
Sends a text message to a user or agent. If the template argument is true, the message is translated automatically.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter send-sms. |
| message Required | The text message. |
| to Required | The phone number. Include the country code. |
| template | Set it to false to send only the message without the template content. Default: the message is sent within the template of Settings > SMS notifications. |
| conversation_id | Set it if the message contains the URL parameter {conversation_url_parameter}. |
| attachments | Array of attachment. Array syntax: [[“name”, “link”], [“name”, “link”], …] or [“link”, “link”, …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: false. |
Response
{
"success": true,
"response": {
"sid": "SM1f0e8ae6ade43cb3c0ce4525424e404f",
"date_created": "Fri, 13 Aug 2010 01:16:24 +0000",
"date_updated": "Fri, 13 Aug 2010 01:16:24 +0000",
"date_sent": null,
"account_sid": "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"to": "+15305431221",
"from": "+15104564545",
"body": "A Test Message",
"status": "queued",
"flags": [
"outbound"
],
"api_version": "2010-04-01",
"price": null,
"uri": "/2010-04-01/Accounts/ACXXXX/Messages/SM1f004f.json"
}
}push-notification
Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter push-notification. |
| title Required | The title of the notification. |
| message Required | The message text. |
| interests Required | The following values are accepted: Agent or user ID Array of agents or users IDs (ex.[1, 2, 3]) Enter agents to send the notification to all agents without a department assigned. Enter all-agents to send the notification to all agents. Enter department-ID to send the notification to all agents assigned to the given department. Replace ID with the department ID. |
| conversation_id | The ID of the conversation to open when the user clicks the notification. |
| icon | The URL of the notification icon. Default: Support Board icon or notifications icon |
Response
{
"success": true,
"response": {
"id": "8b1c4e05-5e08-4926-86b0-a56ab7817e25",
"external_id": null,
"errors": {}
}
}
Returns false it the Push notifications are disabled in the settings area.
get-versions
Returns the installed versions of Support Board and the Apps.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-versions. |
Response
{
"success": true,
"response": {
"sb": "3.0.4",
"dialogflow": "1.0.2",
"slack": "1.0.3"
}
}update
Starts the update of Support Board and all the apps. This method forces the update and always overwrite all plugin and apps files.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter update. |
Response
{
"success": true,
"response": "success"
}wp-synch
Starts the synchronization of the WordPress users and imports the new WordPress users into Support Board. This method is available only in the WordPress version.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter wp-synch. |
Response
{
"success": true,
"response": true
}app-get-key
Returns the License Key of a Support Board App like the Slack App or the Artificial Intelligence app.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter app-get-key. |
| app_name Required | The app name. E.g. dialogflow, slack, whatsapp, messenger… |
Response
{
"success": true,
"response": "9300AB16-014ZEE12-91E199EA-997CEX40"
}app-activation
Activates an app, downloads it, and installs it.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter app-activation. |
| app_name Required | The app name. E.g. dialogflow, slack, whatsapp, messenger… |
| key Required | The License Key of the App. You can get the key with the function app-get-key. |
Response
{
"success": true,
"response": "success"
}cron-jobs
Runs the cron jobs. For more details click here.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter cron-jobs |
Response
{
"success": true,
"response": true
}
pusher-trigger
Triggers an avent on a Pusher channel.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter pusher-trigger |
| channel Required | The channel name. |
| event Required | The event name. |
| data | Array of values. Syntax: [ “name” => “value” ]. |
Response
{
"success": true,
"response": true
}chat-css
Returns the CSS style for the chat colors.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter chat-css |
| color_1 | The first color in RGB or HEX format. Default: the first color saved in the settings area. |
| color_2 | The second color in RGB or HEX format. Default: the second color saved in the settings area. |
| color_3 | The third color in RGB or HEX format. Default: the third color saved in the settings area. |
Response
The CSS code.
text-formatting-to-html
Converts the text formatting of chat messages to the equivalent HTML codes and returns the message.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter text-formatting-to-html |
| message Required | The text message. |
Response
Lorem ipsum dolor <b>sit amet</b>, <i>consectetur adipiscing elit</i>, <code>sed</code> do eiusmod tempor incididunt.clear-text-formatting
Removes the text formatting from a chat messages.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter clear-text-formatting |
| message Required | The text message. |
Response
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt.
get-notes
Returns the internal notes of a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter get-notes |
| conversation_id Required | The conversation ID. |
Response
{
"success": true,
"response": [
{
"id": 98207,
"user_id": "1538",
"name": "Lorem ipsum dolor sit amet",
"message": "Lorem ipsum dolor sit amet, consectetur elit, sed do eiusmod tempor incididunt."
},
{
"id": 76986,
"user_id": "1596",
"name": "Lorem ipsum dolor",
"message": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor."
},
...
]
}add-note
Adds a new note to a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter add-note |
| conversation_id Required | The conversation ID to which link the note to. |
| user_id Required | The ID of the agent or admin who create the note. |
| name Required | The note name. |
| message Required | The note message. |
Response
{
"success": true,
"response": 33560
}Returns the node ID
delete-note
Deletes a note from a conversation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter delete-note |
| conversation_id Required | The ID of the conversation linked to the note. |
| note_id Required | The note ID. |
Response
{
"success": true,
"response": true
}automations-get
Returns all automation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter automations-get |
Response
[
{
"emails": [
{
"id": "0BOaG",
"conditions": [
[
"datetime",
"is-between",
"10/04/2021 - 13/04/2021"
],
[
"include_urls",
"contains",
"https://example.com"
],
...
],
"name": "Excepteur sint",
"message": "Excepteur sint occaecat cupidatat non proident.",
"subject": "Cupidatat non proident"
},
...
],
"sms": [
{
"id": "vo2sY",
"conditions": [
[
"datetime",
"is-exactly",
"13/04/2021"
]
],
"name": "Excepteur sint",
"message": "Excepteur sint occaecat cupidatat non caecat cupidatat non proident"
},
{
"id": "hwkmQ",
"name": "Excepteur sint occaecat cupidatat non proident",
"message": "Excepteur sint occaecat cupidatat non occaecat cupidatat non proident"
},
...
],
"messages": [],
"popups": [
{
"id": "ckN24",
"conditions": [
[
"user_type",
"is-user"
],
[
"languages",
"en"
]
],
"name": "s",
"message": "Excepteur sint occaecat cupidatat non prcaecat cupidatat non proident",
"title": "Excepteur sint occaecat",
"profile_image": "https://example.com/image.jpg"
},
...
],
"design": [
{
"id": "bX1qA",
"conditions": [
[
"user_type",
"is-user"
]
],
"name": "Excepteur sint",
"message": "Excepteur sint occaecat cupidatat caecat cupidatat non proident",
"title": "",
"color_1": "rgb(0, 235, 26)",
"color_2": "rgb(255, 0, 0)",
"color_3": "rgb(255, 0, 0)",
"background": "https://example.com/image.jpg",
"brand": "https://example.com/image.jpg",
"icon": "https://example.com/image.jpg"
},
...
]
},
{
"fr": {
"messages": [
{
"id": "y6hNE",
"name": "XXXX",
"message": "XXXX"
}
]
},
...
}
]automations-save
Saves all automation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter automations-save |
| automations Required | Automations array. Get it from the Automation-get function. |
| translations | Automations translations array. Get it from the Automation-get function. |
Response
{
"success": true,
"response": true
}automations-validate
Validates an automation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter automations-validate |
| automation Required | The automation. |
Response
{
"conditions": [
[
"user_type",
"is-user"
],
...
],
"repeat_id": ""
}Returns only the client-side conditions and invalid server-side conditions that can be validated in a later time. If no conditions are returned, the automation is valid and can be executed. Returns false if the automation is invalid.
automations-run-all
Validates all automations, executes the valid ones, and returns the automations with client-side conditions, invalid server-side conditions, and popup, design automation.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter automations-run-all |
Response
[
{
"id": "0BOaG",
"conditions": [
[
"datetime",
"is-between",
"10/04/2021 - 13/04/2021"
],
[
"include_urls",
"contains",
"https://example.com"
],
...
],
"name": "Excepteur sint",
"message": "Excepteur sint occaecat cupidatat non proident.",
"subject": "Cupidatat non proident",
"type": "emails"
},
{
"id": "bX1qA",
"conditions": [
[
"user_type",
"is-user"
]
],
"name": "Excepteur sint",
"message": "Excepteur sint occaecat cupidatat caecat cupidatat non proident",
"title": "",
"color_1": "rgb(0, 235, 26)",
"color_2": "rgb(255, 0, 0)",
"color_3": "rgb(255, 0, 0)",
"background": "https://example.com/image.jpg",
"brand": "https://example.com/image.jpg",
"icon": "https://example.com/image.jpg",
"type": "design"
},
...
]automations-run
Executes a single automation and optionally validates it before executing it.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter automations-run |
| automation Required | The automation. |
| validate | Set it to true to validate the automation before executing it. Default: false |
Response
{
"success": true,
"response": true
}automations-is-sent
Checks if an automation has already been sent to a user.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter automations-is-sent |
| user_id Required | The ID of the user to check. |
| automation Required | The automation. It can be [“id” => 123] where 123 is the automation ID. |
| repeat_id | Set it only if the automation can be sent multiple times to the user. Get it from sb_automations_validate Default: false. |
Response
Returns true if the automation has already been sent, otherwise returns false.
clean-data
This function performs the following tasks: Deletes visitors older than 24h, deletes messages in trash older than 30 days, archives messages with an agent reply as last message older than 24h.
Requirements
This is an admin function and it works only if the active user is an agent or an admin.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter clean-data. |
Response
{
"success": true,
"response": true
}reports
Returns the the specified reports.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter reports. |
| name Required | The report name. Available values: conversations, missed-conversations, conversations-time, visitors, leads, users, agents-response-time, agents-conversations, agents-conversations-time, agents-ratings, countries, languages, browsers, os, subscribe, follow-up, registrations, articles-searches, articles-ratings, articles-views-single, articles-views, sms-automations, email-automations, message-automations, direct-sms, direct-emails, direct-messages. |
| date_start | The start date of the reports. Format: dd/mm/yyyy or yyyy-mm-dd. Default: false. |
| date_end | The end date of the reports. Format: dd/mm/yyyy or yyyy-mm-dd. Default: false. |
| date_end | The timezone of the user who is calling this function, e.g. Europe/London. Default: false. |
Response
{
"title": "Conversations count",
"description": "Count of new conversations started by users.",
"data": {
"03/2021": [
2
],
"04/2021": [
0
],
"05/2021": [
0
],
...
},
"table": [
"Date",
"Count"
],
"table-inverse": true,
"label_type": 1,
"chart_type": "line"
} reports-update
Adds a new row to the sb_reports database table.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter reports-update. |
| name Required | The report name. Available values: conversations, missed-conversations, conversations-time, visitors, leads, users, agents-response-time, agents-conversations, agents-conversations-time, agents-ratings, countries, languages, browsers, os, subscribe, follow-up, registrations, articles-searches, articles-ratings, articles-views-single, articles-views, sms-automations, email-automations, message-automations, direct-sms, direct-emails, direct-messages. |
| value | The row value. Default: false. |
| external_id | An external ID. Default: false. |
| extra | An extr avalue. Default: false. |
Response
{
"success": true,
"response": true
}updates-available
Checks if there are updates available for Support Board and the Support Board apps.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter updates-available. |
Response
{
"success": true,
"response": true
}Returns true if at least one update is available, otherwise returns false.
newsletter
Adds a subscriber to the newsletter service set in Settings > Miscellaneous > Newsletter. The setting Settings > Miscellaneous > Newsletter > Active must be active.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter newsletter. |
| email Required | The subscriber email address. |
| first_name | The subscriber first name. Default: empty. |
| first_name | The subscriber last name. Default: empty. |
Response
Returns the newsletter service response.
upload-path
Returns the Support Board uploads path.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter upload-path. |
| url | Set it to true to get the URL instead. Default: false. |
| date | Set it to true to get also the date folder relative to the current date. Default: false |
Response
{
"success": true,
"response": "\var\www\htdocs\supportboard\uploads\10-03-23"
}{
"success": true,
"response": "https://www.example.com/supportboard/uploads/10-03-23"
}is-allowed-extension
Checks if uploading files with the specified file extension is allowed.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter is-allowed-extension. |
| extension Required | The file extension, e.g. jpg |
Response
{
"success": true,
"response": true
}Returns true if the extension is allowed, otherwise returns false.
system-requirements
Checks if the host machine supports the Support Board system requirements.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter system-requirements |
Response
{
"success": true,
"response": {
"php-version": true,
"zip-archive": true,
"plugin-folder": true,
"uploads-folder": true,
"apps-folder": true,
"languages-folder": true,
"ajax": true,
"curl": true,
"UTF8mb4": true
}
} logs
Adds a log message to the log file.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter logs. |
| string Required | The log message. |
| user | Set it to include the user ID to the log message. This value can be [“id” => 123]. Default: false. |
Response
{
"success": true,
"response": true
} aws-s3
Uploads a file to Amazon S3, or delete a file from Amazon S3. Amazon S3 must be active and configured at Settings > Miscellaneous > Amazon S3
Arguments
| token Required | Your admin secret token. |
| function Required | Enter aws-s3. |
| file_path Required | The path to the file to upload or the Amazon S3 file URL for deleting a file. |
| action | Set it to PUT to upload a file. Set to DELETE to delete a file. Default: PUT. |
Response
{
"success": true,
"response": "https://example.s3.amazonaws.com/example.txt"
}Returns the URL of the Amazon S3 file.
Artificial Intelligence
The Artificial Intelligence app is required to use this set of APIs.
dialogflow-message
Sends a message to Dialogflow and returns the response.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-message. |
| conversation_id | The ID of a conversation. If provided, the response it added to the conversation as a new message. |
| message | The string containing the text of the message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. Dialogflow can read this array. |
| language | The language of the bot. Default: the main bot language. |
| event | Trigger a Dialogflow event. |
| parameters | Array of optional information. Array syntax: { “name”: “value”, “name”: “value”, …}. |
| audio | URL of an audio file for speech recognition. Default: false. |
| token | The Dialogflow access token. For performance reasons always include this token. You will get the token after the first call of this function, from the response. |
Response
{
"success": true,
"response": {
"token": "ya29.a0AfH6SE4SVIeOPWSfxRVfHNcJIoR-IvRTtrEe4P9VXHa",
"messages": [
{
"message": "Hi! How are you doing?",
"attachments": []
}
],
"response": {
"responseId": "1a5e30d0-d6d4-4f0c-83e3-2fb9e31c2a5e-e15c53b8",
"queryResult": {
"queryText": "Hello",
"action": "input.welcome",
"parameters": [],
"allRequiredParamsPresent": true,
"fulfillmentText": "Hi! How are you doing?",
"fulfillmentMessages": [
{
"platform": "ACTIONS_ON_GOOGLE",
"simpleResponses": {"simpleResponses": [ { "textToSpeech": "Example"} ]}
},
{
"text": { "text": [ "Hi! How are you doing?" ] }
}
],
"intent": {
"name": "projects/api-project-657752147/agent/intents/fe27e-f39d-4db3-92c2",
"displayName": "Default Welcome Intent"
},
"intentDetectionConfidence": 1,
"languageCode": "en"
},
"alternativeQueryResults": [
{
"queryText": "Hello",
"languageCode": "en"
}
]
}
}
}Other possible responses: dialogflow-not-active, MySQL, or cURL error message.
dialogflow-get-intents
Returns the specified Dialogflow Intent or all Intents.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-get-intents. |
| intent_name | The intent name. |
| language | The agent language. Default: the main agent language |
Response
[
{
"name": "projects/example/agent/intents/1655ee2c-8116-45f1-95fu-93700ff32e8d",
"displayName": "Default Welcome Intent",
"priority": 500000,
"mlEnabled": true,
"events": [ "WELCOME" ],
"trainingPhrases": [
{
"name": "43ca0e72-6055-4b88-af13-b0d241",
"type": "EXAMPLE",
"parts": [
{
"text": "just going to say hi"
}
]
},
{
"name": "5159aabc-8524-404f-b679-f2228db1",
"type": "EXAMPLE",
"parts": [
{
"text": "Hello"
}
]
},
...
],
"action": "input.welcome",
"messages": [
{
"text": {
"text": [ "Hi! How are you doing?", "Hello! How can I help you?" ]
}
}
]
},
...
]dialogflow-create-intent
Creates a new Intent in Dialogflow. The new Intent will be linked the agent synchronized in the admin area.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-create-intent. |
| expressions Required | Array with the training phrases. Array syntax: [“”, “”, …]. |
| response Required | String containing the response of the bot when the user input matches a user expression. |
| agent_language | The language code of the intent. Default: main agent language. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language. Default: false. |
Response
{
"success": true,
"response": true
}dialogflow-update-intent
Updates a Dialogflow Intent.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-update-intent. |
| intent_name Required | The Intent name. Get it with the function dialogflow-get-intents.. |
| expressions Required | Array with the training phrases. Array syntax: [“”, “”, …]. |
| agent_language | The language code of the intent. Default: main agent language. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language. Default: false. |
Response
{
"success": true,
"response": true
}dialogflow-entity
Creates a new Entity in Dialogflow. The new Entity will be linked the agent synchronized in the admin area.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-entity. |
| entity_name Required | The unique Entity name. |
| synonyms Required | Array of Entity values. Single value syntax: [‘value’ => ”, ‘synonyms’ => [”, ”, …]]. |
| agent_language | The language code of the intent. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language. Default: false. Default: false. |
Response
{
"success": true,
"response": true
}
dialogflow-get-entity
Returns a Dialogflow Entity, or all Entities of the agent.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-get-entity. |
| entity_id Required | The ID of the Entity. Leave empty or insert all to get all Entities. Default: all. |
| agent_language | The language code of the intent. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language. Default: false. |
Response
{
"success": true,
"response": {
"name":"projects/small-talk-43da7/agent/entityTypes/t5td1425-2k13-16cc-a7bb-f119b8d94112a",
"displayName":"woocommerce-products",
"kind":"KIND_MAP",
"autoExpansionMode":"AUTO_EXPANSION_MODE_DEFAULT",
"entities":[
{
"value":"Abstract Print Cotton Blouse",
"synonyms":[
"Abstract Print Cotton Blouse"
]
},
{
"value":"Cashmere Carpenter Beanie",
"synonyms":[
"Cashmere Carpenter Beanie"
]
},
...
],
"enableFuzzyExtraction":true
}
}dialogflow-get-token
Generates a new Dialogflow Token and returns it. The token is valid for 1 hour.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-get-token. |
Response
{
"success": true,
"response": "ya27.a1AfH6SMDu9dn0TfRbNVAIEsSoeJPD1_jr1JpfL15..."
}dialogflow-get-agent
Returns the details of the Dialogflow agent
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-get-agent |
Response
{
"success": true,
"response": {
"parent":"projects/woocommerce-abcde",
"displayName": "ABCDE",
"defaultLanguageCode": "en",
"timeZone": "Europe/Madrid",
"enableLogging": true,
"matchMode": "MATCH_MODE_HYBRID" ,
"classificationThreshold": 0.6,
"apiVersion": "API_VERSION_V2",
"tier": "TIER_STANDARD"
}
}dialogflow-set-active-context
Activates a Dialogflow context in the active user session.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-set-active-context. |
| context_name Required | The context name. |
| user_id Required | The ID of the user linked to the context. |
| parameters | Array of Dialogflow parameters linked to the context. Example: { “woocommerce-products”: “Running Shoes” }. |
| life_span | The context lifespan. Default: 5. |
| token | Dialogflow Session Token(it’s not the Refresh Token). Pass it if you have it, otherwise it will be generated. Default: false. |
| language | The agent language. Default: main agent language. |
Response
{
"success":true,
"response": {
"responseId":"09f2f825-3dbf-4c27-a5bb-6bd0b71e44b9-1d846bd2",
"queryResult":{
"queryText":"sb-trigger-context",
"parameters":[
],
"outputContexts":[
{
"name":"projects/abcde/agent/sessions/208/contexts/abcde",
"lifespanCount":4,
"parameters":{
"woocommerce-products":"Sampras Vibration Dampener"
}
}
],
"languageCode":"en"
}
}
}dialogflow-curl
Sends data to Dialogflow. Use this method to submit the queries to Dialogflow.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-curl. |
| query Required | The Dialogflow query in JSON format. |
| language | The Dialogflow agent language. Default: false. |
| type | The call type. Supported values: POST, GET, PATCH. Default: POST. |
| token | Dialogflow Session Token(it’s not the Refresh Token). Pass it if you have it, otherwise it will be generated. Default: false |
Response
{
"success": true,
"response": "..."
}Returns the Dialogflow response. More details at https://cloud.google.com/dialogflow/es/docs/reference/rest/v2-overview
dialogflow-human-takeover
Triggers the Dialogflow human takeover.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-human-takeover. |
| conversation_id Required | The conversation ID. |
| auto_messages | Set it to true to send also offline, follow_up and subscribe messages if they are active. Default: false. |
Response
{
"success": true,
"response": [true, true, ...]
}
dialogflow-smart-reply
Returns the smart reply suggestions.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter dialogflow-smart-reply. |
| conversation_id Required | |
| message Required | The text message from which generate the suggestions. |
| dialogflow_language | The Dialogflow agent language. Defualt: false. |
| token | The Dialogflow access token. Default: false. |
| conversation_id | Set it to enable the OpenAI suggestions. Default: false. |
Response
{
"suggestions": [
"I would be happy to help!",
"What can I do for you?",
...
],
"token": "ya29.a0AVvZVsrU7gAannWzuztBR-AphpjdWr0JrPoq9au0Ai",
"detected_language": false,
"smart_reply": false
}open-ai-message
Sends a message to OpenAI and return the response, optionally add the response to an existing conversation as a new message.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter open-ai-message. |
| message Required | The string containing the text of the message. |
| max_tokens | The max number of OpenAI tokens that can be used to generate the message. This parameter changes the response message length. Default: false. If this parameter is false the default value is the one saved in Settings > Dialoglfow > OpenAI > Max tokens, otherwise, if the active model is gpt-3.5-turbo, default is false, otherwise is 100. |
| model | The OpenAI model. Default: false. If this parameter is false the default value is the one saved in Settings > Dialoglfow > OpenAI > Model, otherwise is gpt-3.5-turbo. |
| conversation_id | The ID of the conversation. It set, the OpenAI response is added to an existing conversation as a new message. Default: false. |
| audio | URL of an audio file for speech recognition. Default: false. |
Response
{
"success": true,
"response": [
true,
"I am an AI digital assistant. How can I help you today?",
false,
false
]
}Return an array with the first value set to true on success, false on error. The second value is the OpenAI message on success, or the error message on error.
open-ai-curl
Calls the OpenAI API (ChatGPT) and return the response.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter open-ai-curl. |
| url_part | The URL part of the API. For example, if you want to call https://api.openai.com/v1/completions, enter only completions. |
| post_fields | The parameters of the API in JSON format. |
| type | The HTTP call type. Allowed values: GET, POST, UPLOAD. |
Response
{
"success": true,
"response": "..."
}Returns the openAI response. More details at https://beta.openai.com/docs/api-reference/.
google-translate
Translates multiple strings via Google Translate.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter google-translate. |
| strings Required | Array of the strings to translate, e.g. [“Hello world”, “How are you?”]. |
| language_code Required | The two-letter language code of the language you want to translate into. For Traditional Chinese use zt, for Simplified Chinese use zh, for Brazilian Portuguese use pt |
Response
{
"success": true,
"response": [
[ "Ciao mondo", "Come stai?", ...],
"ya29.a0AVvZVsqVHw9U7LxFukwIoQEfwA3JyT_2SSRnP2nX4oQ_XyMP9GQk2O"
]
}google-language-detection-update-user
Detects the language of a text and assign it to a user.
Parameters
| token Required | Your admin secret token. |
| function Required | Enter google-language-detection-update-user. |
| string Required | The text from which to detect the language. |
| user_id Required | The user ID. |
Response
{
"success": true,
"response": true
}
WEB API
WhatsApp
The WhatsApp app is required to use this set of APIs.
Whatsapp-send-message
Sends a message to a WhatsApp number.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter whatsapp-send-message. |
| to Required | The recipient’s phone number. Include the country code. E.g. +39321305455 |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| phone_id | The phone number ID. Get it from Settings > WhatsApp. This setting is required only if you have synched multiple WhatsApp numbers. Default: false. |
Response
{
"success": true,
"response": {
"messaging_product": "whatsapp",
"contacts": [
{
"input": "+16315551234",
"wa_id": "+16315551234"
}
],
"messages": [
{
"id": "wamid.HBgLMTY1MDM4Nzk0MzkVAgARGBI3N0EyQUJDMjFEQzZCQUMzODMA"
}
]
}
}Messenger
The Messenger app is required to use this set of APIs.
messenger-send-message
Sends a message to Messenger or Instagram.
ds a message to a WhatsApp number.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter messenger-send-message. |
| psid Required | The PSID. To get this information, the user must first send you a message through Facebook. Get it by using the get-user function. |
| facebook_page_id Required | The Facebook Page ID. To get this information, the user must first send you a message through Facebook. Get it by using the get-conversation function. The ID is the extra value. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| metadata | Provide the Support Board message ID linked to this message. Always include it when possible to avoid issues. Default: false. |
Response
{
"success": true,
"response": {
"recipient_id": "89995542233",
"message_id": "11445777889"
}
}
Telegram
The Telegram app is required to use this set of APIs.
telegram-send-message
Sends a message to Telegram.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter telegram-send-message. |
| chat_id Required | The Chat ID. To get this information, the user must first send you a message through Telegram. Get it by using the get-conversation function. The ID is the extra value. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| conversation_id | This setting is required only if you have synched multiple Telegram bots. Default: false. |
Response
{
"success": true,
"response": {
"ok": true,
"result": {
"message_id": 2030,
"from": {
"id": 21202173,
"is_bot": true,
"first_name": "Support Board",
"username": "sb_officialbot"
},
"chat": {
"id": 148766722,
"first_name": "Federico",
"last_name": "Schiocchet",
"username": "federicoschiocchet",
"type": "private"
},
"date": 1699621061,
"text": "Hello!"
}
}
}Viber
The Viber app is required to use this set of APIs.
viber-send-message
Sends a message to Viber.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter viber-send-message. |
| viber_id Required | The Viber ID. To get this information, the user must first send you a message through Telegram. Get it by using the get-user function. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: |
Response
{
"status":0,
"status_message":"ok",
"message_token":5741311803571721087,
"chat_hostname":"SN-CHAT-05_",
"billing_status":1
}Google Business Messages
The Google Business Messages app is required to use this set of APIs.
gbm-send-message
Sends a message to Google Business Messages.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter gbm-send-message. |
| google_conversation_id Required | The Google ID. To get this information, the user must first send you a message through Google Business Messages. Get it by using the get-user function. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: |
| token | The Google token. Get it from the response of this function. Always include it when possible for performance reasons. Default: false |
Response
[
"{...}",
[
"{...}"
],
"5741311803571721087"
]The first array element is the response, the second element is the response of the attachments sending, if any, the last element is the token.
LINE
The LINE app is required to use this set of APIs.
line-send-message
Sends a message to LINE.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter line-send-message. |
| line_id Required | The LINE ID. To get this information, the user must first send you a message through LINE. Get it by using the get-user function. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: |
Response
{
"sentMessages": [
{
"id": "481156985669026149",
"quoteToken": "fKOxH1EKOAKYFLW6fe8vFGoKl2I2UZocU6KcoZgwtVrSTQjLbXFVer3Z-UV-aNkxE5BAct3WZOJpHBxEQavyVfkmsVMSou2KBNSFSEwtwuGkDwzEiUNsJ4V9WBR_leJef0KCxvP-OO1Ma5mxmt4rXg"
}
]
}WeChat
The WeChat app is required to use this set of APIs.
wechat-send-message
Sends a message to WeChat.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter wechat-send-message. |
| open_id Required | The WeChat ID. To get this information, the user must first send you a message through LINE. Get it by using the get-user function. |
| message | The message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| token | The Google token. Get it from the response of this function. Always include it when possible for performance reasons. Default: false. |
Response
[
"{...}",
"5741311803571721087"
]The first array element is the response, the second element is the token.
Slack
The Slack app is required to use this set of APIs.
send-slack-message
Sends a message to Slack.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter send-slack-message. |
| user_id Required | The ID of the user linked to the message. |
| full_name Required | The name of the sender, it will appear in Slack on the left of the message. It should be an agent’s name if the message is from an agent, otherwise the user’s name. |
| profile_image | The profile image of the sender, it will appear in Slack on the left of the message. It should be an agent’s profile image if the message is from an agent, otherwise the user’s profile image. Supported formats: PNG and JPG. Default: |
| message | The content of the message. |
| attachments | Array of attachments in JSON format. Array syntax: [[“name”, “link”], [“name”, “link”], …]. Replace name with the name of the attachment and link with the full URL of the attachment. It’s up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: []. |
| channel | The Slack channel linked to the message. For performance reasons always include the channel. You will get the channel after the first call of this function, from the response (example: C011JFFGSKY). |
Response
{“success”:true,”response”:[“C011JFFGSKY”]}
Other possible responses: slack-not-active, MySQL or cURL error message.
archive-slack-channels
Archives all the Slack channels. If you have a lot of channels, this operation may take a long time to complete and you could need to execute it again multiple times. Important: All of your slack channels will be archived.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter archive-slack-channels. |
Response
{
"success": true,
"response": true
}slack-users
Returns the agents-slack members’ connection information.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter slack-users. |
Response
{
"success": true,
"response": {
"slack_users": [
{
"id": "U328T701Z",
"name": "Support Schio"
},
{
"id": "UR5F0GK7T",
"name": "Robert Pitt"
}
...
],
"agents": [
{
"id": "2",
"name": "Alex Smith"
},
{
"id": "445",
"name": "Federico Schiocchet"
},
{
"id": "724",
"name": "Alberto Prade"
}
...
],
"saved": {
"U328T701Z": "445",
"UR5F0GK7T": "2"
...
}
}
}slack-presence
Checks if a Slack agent is online, or if at least one agent is online, or returns all the online users.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter slack-presence. |
| agent_id | The ID of the agent to check. Default: false. |
| list | Set it to true to return all online users. Default: false. |
Response
{
"success": true,
"response": online
}Returns online or offline for single agent check. Returns an array of user IDs for multiple users check.
slack-channels
Returns the list of all Slack channels, including archived channels.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter slack-channels. |
Response
{
"ok": true,
"channels": [
{
"id": "C012AB3CD",
"name": "general",
"is_channel": true,
"is_group": false,
"is_im": false,
"created": 1449252889,
"creator": "U012A3CDE",
"is_archived": false,
"is_general": true,
"unlinked": 0,
"name_normalized": "general",
"is_shared": false,
"is_ext_shared": false,
"is_org_shared": false,
"pending_shared": [],
"is_pending_ext_shared": false,
"is_member": true,
"is_private": false,
"is_mpim": false,
"updated": 1678229664302,
"topic": {
"value": "Company-wide announcements and work-based matters",
"creator": "",
"last_set": 0
},
"purpose": {
"value": "This channel is for team-wide communication and announcements. All team members are in this channel.",
"creator": "",
"last_set": 0
},
"previous_names": [],
"num_members": 4
},
{
"id": "C061EG9T2",
"name": "random",
"is_channel": true,
"is_group": false,
"is_im": false,
"created": 1449252889,
"creator": "U061F7AUR",
"is_archived": false,
"is_general": false,
"unlinked": 0,
"name_normalized": "random",
"is_shared": false,
"is_ext_shared": false,
"is_org_shared": false,
"pending_shared": [],
"is_pending_ext_shared": false,
"is_member": true,
"is_private": false,
"is_mpim": false,
"updated": 1678229664302,
"topic": {
"value": "Non-work banter and water cooler conversation",
"creator": "",
"last_set": 0
},
"purpose": {
"value": "A place for non-work-related flimflam, faffing, hodge-podge or jibber-jabber you'd prefer to keep out of more focused work-related channels.",
"creator": "",
"last_set": 0
},
"previous_names": [],
"num_members": 4
}
],
"response_metadata": {
"next_cursor": "dGVhbTpDMDYxRkE1UEI="
}
}Webhooks
slack-message-sent
Webhook sent when a message is sent to Slack.
Response
{
"function": "slack-message-sent",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"message": "Hi! How are you doing?",
"conversation_id": "1057",
"slack_channel": "C028BGU6TTT"
}
}WooCommerce
The WooCommerce app is required to use this set of APIs.
woocommerce-get-customer
Returns the details of a WooCommerce customer.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-customer. |
| session_key Required | Get it with the method woocommerce-get-session-key. |
Response
{
"success": true,
"response": {
"customer_id": "1",
"user_id": null,
"username": "",
"first_name": "Don",
"last_name": "John",
"email": "email@example.com",
"date_last_active": "2020-08-03 07:21:18",
"date_registered": null,
"country": "UK",
"postcode": "E14HR",
"city": "London",
"state": "London"
}
}woocommerce-get-user-orders
Returns an array with the orders summary of the user.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-user-orders. |
| user_id Required | The user ID. |
Response
{
"success": true,
"response": [
{
"id": "603",
"date": "2020-10-22 14:58:11",
"total": "19",
"status": "wc-processing"
},
{
"order_id": "602",
"date": "2020-10-19 14:02:35",
"total": "19",
"status": "wc-on-hold",
},
...
]
}woocommerce-get-order
Returns the details of an order.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-order. |
| order_id Required | The order ID. |
Response
{
"success": true,
"response": {
"id": "601",
"date": "2020-10-19 14:02:10",
"total": "19",
"status": "wc-on-hold",
"products": [
{
"name": "Sony Play Station 5",
"id": "53",
"quantity": "1",
"price": "199"
}
],
"billing_address": "Don John\\n501 Baker Street\\nEW578H London, UK",
"shipping_address": "",
"currency_symbol": "€"
}
}woocommerce-get-product
Returns the details of a product.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-product. |
| product_id Required | The product ID. |
Response
{
"success": true,
"response": {
"id": "53",
"name": "Sony Play Station 5",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
"price": "19",
"image": "https://example.com/image.jpg",
"rating": "",
"url": "https://example.com/?p=53"
}
}woocommerce-get-products
Returns the products matching the given query if any, otherwise returns all products.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-products. |
| filters | Array of filters. Syntax: [ “filter” => “value”, “filter” => “value”, … ]. Use filters to only get products that match specific criteria. Available filters: taxonomy Taxonomy ID or name. Categories and tags are taxonomies. attribute Product attribute term name. Example: color, size. date Product publication date. If the value is a string, returns only the products older than the given date. If the value is an array, returns the products between the given dates. Array syntax: [ “startDate” => “”, “endDate” => “” ]. Multiple date formats are supported. Example: 2020-12-30 06:35:59. max-price Product max price. Returns only the products with a price lower than the give one. min-price Product min price. Returns only the products with a price larger than the give one. discounted Products in promotion. Set it to true to get only the products in promotion. |
| pagination | Limit the number of results to 100. Set it to 0 to get the products from 1 to 100, to 1 to get the products from 101 to 200… |
| language | The products language code. Default: false. |
Response
{
"success": true,
"response": [
{
"id": "53",
"name": "Sony Play Station 5",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
"date": "2020-08-03 07:06:25",
"price": "19",
"image": "https://example.com/image.jpg",
"rating": "",
"url": "https://example.com?p=53"
},
{
"id": "54",
"name": "Xbox Series X",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
"date": "2020-08-03 07:08:19",
"price": "59",
"image": "https://example.com/image.jpg",
"rating": "",
"url": "https://example.com?p=54"
},
...
]
}woocommerce-search-products
Returns the products matching the search.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-search-products. |
| search Required | The search string. |
Response
{
"success": true,
"response": [
{
"id": "53",
"name": "Sony Play Station 5",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
"date": "2020-08-03 07:06:25",
"price": "19",
"image": "https://example.com/image.jpg",
"rating": "",
"url": "https://example.com?p=53"
},
{
"id": "54",
"name": "Xbox Series X",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
"date": "2020-08-03 07:08:19",
"price": "59",
"image": "https://example.com/image.jpg",
"rating": "",
"url": "https://example.com?p=54"
},
...
]
}woocommerce-get-taxonomies
Returns the WooCommerce product categories or tags.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-taxonomies. |
| type Required | Enter category or tag. |
| language | The language code of the taxonomies. Default: false. |
Response
{
"success": true,
"response": [
{
"id": "33",
"name": "Clothes",
"slug": "clothes"
},
{
"id": "34",
"name": "Accessories",
"slug": "accessories"
},
...
]
}woocommerce-get-attributes
Returns the WooCommerce product attributes and attribute terms.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-attributes. |
| type | Set it to terms to get only the terms name of all attributes, and to attribute to get only the attributes name. Default: all. |
| language | The language code of the attributes. Default: false. |
Response
All
{
"success": true,
"response": {
"colors": {
"id": "1",
"name": "Color",
"slug": "pa_color",
"terms": {
"red": "Red",
"yellow": "Yellow",
"green": "Green",
...
}
},
...
}
}Terms
{
"success": true,
"response": [
{
"name": "Red"
},
{
"name": "Yellow"
},
{
"name": "Small"
},
{
"name": "Medium"
},
{
"name": "Large"
},
...
]
}Attributes
{
"success": true,
"response": [
{
"id": "1",
"name": "Color",
"slug": "pa_color"
},
{
"id": "2",
"name": "Size",
"slug": "pa_size"
},
...
]
}woocommerce-get-product-id-by-name
Searches for a product by name and returns its ID.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-product-id-by-name. |
| name Required | The product name |
Response
{
"success": true,
"response": 123 or false
}woocommerce-get-product-images
Returns an array with the images of a product
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-product-images. |
| product_id Required | The product ID. |
Response
{
"success": true,
"response": [
"https://example.com/image.jpg",
"https://example.com/image.jpg",
...
]
}woocommerce-get-product-taxonomies
Returns the categories and tags of a product.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-product-taxonomies. |
| product_id Required | The product ID. |
Response
{
"success": true,
"response": [
{
"term_id": "34",
"name": "Red",
"slug": "red",
"term_group": "0",
"taxonomy": "product_cat"
},
{
"term_id": "35",
"name": "Summer Edition",
"slug": "summer-edition",
"term_group": "0",
"taxonomy": "product_tag"
},
...
]
}woocommerce-get-attribute-by-term
Returns the attribute of an attribute term.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-attribute-by-term. |
| term_name Required | The term name. |
Response
{
"success": true,
"response": {
"id": "1",
"name": "Color",
"slug": "pa_color"
}
}woocommerce-get-attribute-by-name
Searches for an attribute by its name and returns it.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-attribute-by-name. |
| name Required | The attribute name. |
Response
{
"success": true,
"response": {
"id": "1",
"name": "Color",
"slug": "pa_color"
}
}woocommerce-is-in-stock
Checks if a product is in stock.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-is-in-stock. |
| product_id Required | The product ID. |
Response
{
"success": true,
"response": true or false
}
woocommerce-coupon
Generates a coupon and returns the coupon code.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-coupon. |
| discount Required | Discount percentage. Enter a value from 1 to 100. |
| expiration Required | Coupon expiration. Example: 3 days, 1 minutes, 60 seconds. |
| product_id | String of IDs separated by commas. Example: 11,53,63. If setted the coupon is valid only for the products with the given IDs. |
| user_id | If setted the coupon is valid only for the user with the given ID. |
Response
{
"success": true,
"response": [ "fxsocl3490oq", "50" ]
}[ coupon code, discount value ]
woocommerce-coupon-check
Check sif there are coupons linked to the given user.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-coupon-check. |
| user_id Required | The user ID. |
Response
{
"success": true,
"response": true or false
}Returns true if there are coupons linked to the user, otherwise returns false.
woocommerce-coupon-delete-expired
Deletes all expired coupons. This function runs automatically every hour via cron jobs.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-coupon-delete-expired |
Response
{
"success": true,
"response": true
}woocommerce-get-url
Returns a WooCommerce URL.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-url. |
| type Required | The URL type to get. Accepted values: tag, category, cart, shop, , checkout. |
| name | The name of the category or link. |
| language | The language of the page of the URL. Default: false |
Response
{
"success": true,
"response": "https://example.com/checkout"
}woocommerce-get-session
Returns the session variable of a user. The session variable contains the user cart details and more.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-session. |
| session_key | The session key of a user. Get it with the method woocommerce-get-session-key |
Response
{
"success": true,
"response": {
"cart": {
"d82c8d1619ah8176d665453cfb2e66f0": {
"key": "d82c8d1619ah8176d665453cfb2e66f0",
"product_id": 53,
"variation_id": 0,
"variation": [],
"quantity": 3,
"data_hash": "b5c1d6ca8bae6d4896jf1807cdf713f0",
"line_tax_data": {
"subtotal": [],
"total": []
},
"line_subtotal": 57,
"line_subtotal_tax": 0,
"line_total": 57,
"line_tax": 0
}
},
"cart_totals": {
"subtotal": "57.00",
"subtotal_tax": 0,
"shipping_total": "0.00",
"shipping_tax": 0,
"shipping_taxes": [],
"discount_total": 0,
"discount_tax": 0,
"cart_contents_total": "57.00",
"cart_contents_tax": 0,
"cart_contents_taxes": [],
"fee_total": "0.00",
"fee_tax": 0,
"fee_taxes": [],
"total": "57.00",
"total_tax": 0
},
"applied_coupons": "a:0:{}",
"coupon_discount_totals": "a:0:{}",
"coupon_discount_tax_totals": "a:0:{}",
"removed_cart_contents": "a:0:{}",
"customer": {
"id": "1",
"date_modified": "2020-08-20T09:33:03+00:00",
"postcode": "",
"city": "",
"address_1": "",
"address": "",
"address_2": "",
"state": "",
"country": "",
"shipping_postcode": "",
"shipping_city": "",
"shipping_address_1": "",
"shipping_address": "",
"shipping_address_2": "",
"shipping_state": "",
"shipping_country": "",
"is_vat_exempt": "",
"calculated_shipping": "",
"first_name": "",
"last_name": "",
"company": "",
"phone": "",
"email": "",
"shipping_first_name": "",
"shipping_last_name": "",
"shipping_company": ""
}
}
}woocommerce-get-session-key
Returns the session key of a user.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-get-session-key. |
| user_id Required | The user ID. |
Response
{
"success": true,
"response": "f96ab7c6da236e6754d"
}woocommerce-payment-methods
Returns the available payment methods of the shop.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-payment-methods. |
Response
{
"success": true,
"response": [
"Direct bank transfer",
"Check payments",
"Cash on delivery",
"Alipay",
"Multibanco",
"Credit Card (Stripe)"
]
}woocommerce-shipping-locations
Returns the shop shipping locations, or checks if the shop ships to a specific location.
Arguments
| token Required | Your admin secret token. |
| function Required | Enter woocommerce-shipping-locations. |
| country_code | A country code. If provided checks if the shop ships to the country of the given given code. Default: false. |
Response
{
"success": true,
"response": [
"Australia, Italy, United States, ...",
[
[
"Australia",
"AU"
],
[
"Italy",
"IT"
],
[
"United States",
"US"
],
...
],
false
]
}The last array value is true if the shop does not ship to the returned countries.
Webhooks
Webhooks are automated messages sent from Support Board to a URL when something happens. They contain custom data and are sent to a unique URL defined by you.
Usage
- Login to the administration area and go to Settings > Miscellaneous > Webhooks
- Enter the destination URL. Support Board will send the data to this URL. This URL should point to a PHP file that can read the data received, you can use the code $response = json_decode(file_get_contents(‘php://input’), true); to get the data, the $response variable will be an array.
- Enter in the Secret key field a secret password of your choice. This key is included in all the Webhooks, you can use it to validate the Webhook and make sure it is sent by Support Board and not from someone else.
- Activate the Webhooks and save. Support Board will now start sending the Webhooks of the list below to your URL.
- The key sender-url is included in all the Webhooks and contains the URL from which the webhook is sent.
- The setting Active webhooks defines what webhooks are active. Enter names of the webhooks separated by commas. Leave it empty to enable all webhooks.
Missing Webhook?
Do you need a Webhook that is not yet available? Contact us and we will add it!
message-sent
Webhook sent when a new message is sent by a user or an agent.
Response
{
"function": "message-sent",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"user_id": "947",
"conversation_user_id": "947",
"conversation_id": "1057",
"conversation_status_code": "2",
"conversation_source": "wa",
"message_id": "2574",
"message": "Hello! How are you?",
"attachments": [["name","https://example.com/image.png"],["name","https://example.com/file.txt"]]
}
}email-sent
Webhook sent when a notification email is sent to a user or to an agent.
Response
{
"function": "email-sent",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"recipient_id": "957",
"message": "Hello! How can I help you?",
"attachments": [["name","https://example.com/image.png"],["name","https://example.com/file.txt"]]
}
}sms-sent
Webhook sent when a new text message is sent by a user or an agent.
Response
{
"function": "sms-sent",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"recipent_id": "947",
"message": "Hello! How are you?",
"Body": "Hello! How are you?",
"From": "+15104564545",
"To": "+15305431221",
"response": {
"sid": "SM1f0e8ae6ade43cb3c0ce4525424e404f",
"date_created": "Fri, 13 Aug 2010 01:16:24 +0000",
"date_updated": "Fri, 13 Aug 2010 01:16:24 +0000",
"date_sent": null,
"account_sid": "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"to": "+15305431221",
"from": "+15104564545",
"body": "A Test Message",
"status": "queued",
"flags":["outbound"],
"api_version": "2010-04-01",
"price": null,
"uri": "/2010-04-01/Accounts/ACXXXX/Messages/SM1f004f.json"
}
}
}new-messages
Webhook sent when new messages are received in the chat widget or the admin area.
Response
{
"function": "new-messages",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"details": {
"message": "Hello world!",
"message_id": "10231",
"attachments": "",
"payload": "",
"message_status_code": "0",
"last_update_time": "2024-04-02 16:57:19",
"message_user_id": "1964",
"message_first_name": "Don",
"message_last_name": "John",
"message_profile_image": "https://example.com/image.jpg",
"message_user_type": "admin",
"department": null,
"agent_id": null,
"title": "",
"source": null,
"extra": null,
"tags": null,
"id": "4607",
"user_id": "4747",
"creation_time": "2024-04-02 16:57:17",
"status_code": "1"
},
"messages": [
{
"details": {
"message": "Hello world!",
"attachments": "",
"payload": {},
"status_code": "0",
"id": "10231",
"profile_image": "https://example.com/image.jpg",
"first_name": "Don",
"last_name": "John",
"user_id": "1964",
"user_type": "admin",
"full_name": "Don John",
"creation_time": "2024-04-02 16:57:19"
}
}
]
}
}dialogflow-message
Webhook sent when the Dialogflow send a reply to a user message.
Response
{
"function": "dialogflow-message",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"response": {
"token": "ya29.a0Afkjh8MADFYeT4BgCy3917xqSDdVvw4mgVHrgrLDcgRk9ajWoQAgdjv5e...",
"messages": [
{
"message": "Hi! How are you doing?"
}
],
"response": {
"responseId": "46d2c208-2a7f-4ca2-bd7d-6636982b8bee-0f0e27e1",
"queryResult": {
"queryText": "hi",
"action": "input.welcome",
"allRequiredParamsPresent": "true",
"fulfillmentText": "Hi! How are you doing?",
"fulfillmentMessages": [
{
"text": {
"text": [
"Hi! How are you doing?"
]
}
}
],
"outputContexts": [
{
"name": "projects/api-project-655517752147/agent/sessions...",
"lifespanCount": "1",
"parameters": {
"no-input": "0",
"no-match": "0"
}
}
],
"intent": {
"name": "projects/api-project-655517752147/agent/intents...",
"displayName": "Default Welcome Intent"
},
"intentDetectionConfidence": "1",
"languageCode": "en"
},
"alternativeQueryResults": [
{
"queryText": "hi",
"outputContexts": [
{
"name": "projects/api-project-655517752147/agent...",
"parameters": {
"no-match": "1",
"no-input": "0"
}
}
],
"languageCode": "en"
}
]
}
},
"message": "Hello",
"conversation_id": 123456
}
}message-deleted
Webhook sent when a message is deleted.
Response
{
"function": "message-deleted",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": "2595"
}The data key contains the ID of the deleted message.
rich-message
Webhook sent when the user press the submit button and the values entered in the Rich Message are sent to Support Board. All Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.
Response
{
"function": "rich-message",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"result": true,
"data": {
"type": "inputs",
"result": {
"name": [
"Don Jhon",
"Name"
],
"your-email": [
"example@gmail.com",
"Your Email"
],
"site-url": [
"www.example.com",
"Site URL"
]
}
},
"id": "example"
}
}new-conversation
Webhook sent when a new conversation is received in the user’s chat widget.
Response
{
"function": "new-conversation-received",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"messages": [
{
"id": "10222",
"user_id": "4746",
"message": "Hi there!",
"creation_time": "2024-04-02 07:26:18",
"attachments": "",
"status_code": "0",
"payload": "",
"conversation_id": "4605",
"first_name": "User",
"last_name": "#19332",
"profile_image": "https://example.com/image.png",
"user_type": "lead"
},
{
"id": "10223",
"user_id": "377",
"message": "How are you?",
"creation_time": "2024-04-02 07:26:22",
"attachments": "",
"status_code": "2",
"payload": "{\"follow_up_message\":true,\"preview\":\"Preview text!\"]\"}",
"conversation_id": "4605",
"first_name": "Smart Assistant",
"last_name": "",
"profile_image": "https://example.com/image.png",
"user_type": "bot"
}
],
"details": {
"user_id": "4746",
"first_name": "User",
"last_name": "#19332",
"profile_image": "https://example.com/image.png",
"user_type": "lead",
"id": "4605",
"title": "",
"status_code": "0",
"creation_time": "2024-04-02 07:26:17",
"department": null,
"agent_id": null,
"source": null,
"extra": null,
"extra_2": null,
"extra_3": null,
"tags": null,
"busy": false
}
}
}new-conversation-created
Webhook sent when a new conversation is created.
Response
{
"function": "new-conversation-created",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"messages": [
{
"id": "10222",
"user_id": "4746",
"message": "Hi there!",
"creation_time": "2024-04-02 07:26:18",
"attachments": "",
"status_code": "0",
"payload": "",
"conversation_id": "4605",
"first_name": "User",
"last_name": "#19332",
"profile_image": "https://example.com/image.png",
"user_type": "lead"
},
{
"id": "10223",
"user_id": "377",
"message": "How are you?",
"creation_time": "2024-04-02 07:26:22",
"attachments": "",
"status_code": "2",
"payload": "{\"follow_up_message\":true,\"preview\":\"Preview text!\"]\"}",
"conversation_id": "4605",
"first_name": "Smart Assistant",
"last_name": "",
"profile_image": "https://example.com/image.png",
"user_type": "bot"
}
],
"details": {
"user_id": "4746",
"first_name": "User",
"last_name": "#19332",
"profile_image": "https://example.com/image.png",
"user_type": "lead",
"id": "4605",
"title": "",
"status_code": "0",
"creation_time": "2024-04-02 07:26:17",
"department": null,
"agent_id": null,
"source": null,
"extra": null,
"extra_2": null,
"extra_3": null,
"tags": null,
"busy": false
}
}
}conversation-status-updated
Webhook sent when the status code of a conversation changes.
Response
{
"function": "conversation-status-updated",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"conversation_id": "1057",
"status_code": "0"
}
}Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.
login
Webhook sent when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
Response
{
"function": "login",
"key": "xxxxxxxx",
"data": {
"details": {
"id": "18",
"profile_image": "https://schiocco.s3.amazonaws.com/3045506.png",
"first_name": "Fede",
"last_name": "",
"email": "fede@fede.com",
"user_type": "user",
"token": "ec83c134e5d53be98abd0025145473eec0ff814e",
"url": "https://sandbox.cloud.smartai.support\/script",
"password": "$2y$10$vYtwWDEqOt7jMSBcCmPigOrqw06tdD8ZSFm70L6c1PLEQ8j938l2W",
"conversation_id": "false"
}
},
"sender-url": "http:\/\/localhost\/"registration
Webhook sent when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.
Response
{
"function": "registration",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"id": "example",
"conversation_id": "123",
"user": {
"profile_image": [
"https://smartai.support/user.svg",
"Profile image"
],
"first_name": [
"Don",
"First name"
],
"last_name": [
"John",
"Last name"
],
"email": [
"example@email.com",
"Email"
],
"password": [
"12345678",
"Password"
],
"password-check": [
"12345678",
"Repeat password"
],
"user_type": [
"user",
""
]
},
"extra": {
"phone": [
"+02123456789",
"Phone"
],
"city": [
"London",
"City"
]
}
}
}user-deleted
Webhook sent when a user is deleted.
Response
{
"function": "user-deleted",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": "951"
}The data key contains the ID of the deleted user.
new-email-address
Webhook sent when a user register his email via follow-up message, subscribe message, or email rich message.
Response
{
"function": "new-email-address",
"key": "xxxxxxxx",
"sender-url": "https://example.com",
"data": {
"name": "John Doe",
"email": "email@example.com"
}
}
