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Last Updated: 10 Mar 2025

At SmartAI.Support, we prioritize the confidentiality, integrity, and availability of our customers’ data. As a platform built to empower customer support and AI automation, we understand our responsibility in maintaining a secure and trustworthy environment. This Security Policy outlines the measures we take to protect your information at every level.

🔐 Data Encryption

  • In Transit: All data transmitted between your browser and SmartAI.Support servers is encrypted using TLS 1.2+ with HTTPS. We enforce HSTS to ensure secure connections.

  • At Rest: We encrypt sensitive data stored in our databases using AES-256 encryption.

🛡️ Application & Network Security

  • Firewall & Threat Protection: All our infrastructure is protected by advanced firewalls, DDoS mitigation, and Web Application Firewalls (WAF) to block malicious traffic.

  • Secure Development Lifecycle: Every new feature undergoes code reviews, security scanning, and automated testing before deployment.

  • Vulnerability Scanning: We perform regular automated security scans and use third-party tools to detect vulnerabilities.

  • Access Control: Only authorized personnel can access production systems via multi-factor authentication (MFA) and strict role-based access controls (RBAC).

🗃️ Data Storage & Isolation

  • Data Segregation: Each customer’s data is logically separated to prevent unauthorized access between accounts.

  • Backups: We perform daily encrypted backups and store them in geographically redundant locations with secure retention policies.

  • Disaster Recovery: Our systems are built with high availability and failover strategies, allowing quick recovery from outages or hardware failures.

🔍 Monitoring & Logging

  • Continuous Monitoring: We actively monitor all systems for unusual activity and receive alerts for any suspicious behavior.

  • Audit Logs: We maintain logs of user activity and administrative actions for traceability and compliance.

🧪 Security Testing

  • Penetration Testing: We conduct regular internal and external penetration tests to identify and address any vulnerabilities.

  • Bug Bounty (coming soon): We are in the process of launching a private bug bounty program to engage ethical hackers in strengthening our security.

👥 Employee Access & Training

  • Restricted Access: Employees are granted access only to the systems necessary for their role. Production data access is highly restricted.

  • Security Awareness: All team members receive regular security training on best practices, phishing prevention, and data handling protocols.

📝 Compliance & Data Privacy

  • GDPR-Ready: We are fully aligned with GDPR principles and support data access, deletion, and portability requests.

  • Data Residency: Customer data is stored in ISO-certified Tier 3 and Tier 4 data centers, ensuring high levels of security, redundancy, and cloud-based backup for continuous protection and availability.

  • Third-Party Vendors: All our third-party processors undergo thorough security and privacy evaluations before onboarding.

🤝 Responsible Disclosure

If you believe you’ve discovered a vulnerability in our platform, please report it responsibly by contacting admin@smartai.support. We value and appreciate the efforts of the security community.

📞 Contact Us

For any questions related to security, data protection, or compliance, please reach out to:

SmartAI.Support Security Team
📧 admin@smartai.support