JAVASCRIPT API

Getting started

Setup and usage

The JavaScript API supplies a collection of functions and events that underpin the majority of SmartAi Support functionality. To start using the JavaScript API follow the tutorial below.

Usage

Make sure to load the chat by including the following script into the page where you want to use the APIs and include it before the chat script. Make sure the links are correct. If you’re using the WordPress version this step is not required.

<script src="supportboard/js/min/jquery.min.js"></script>
<script id="sbinit" src="supportboard/js/main.js"></script>

Enter this documentation’s code snippets, functions, and methods into the function below.

(function ($) {
    $(document).on("SBInit", function () {
        // Your code here
    });
}(jQuery));

Function parameters

Enter the function parameters in the same order of this documentation, e.g. SBChat.sendMessage(user_id, message, attachments)

Debug

Check the browser console for errors and debug information.

Getting started

Objects

The JavaScript objects used by SmartAi support are listed below. Sometimes, you will need to use these objects to use a function.

SBUser

Represents a user.

Usage

new SBUser(settings, extra)

-settings is an array with the user details, e.g. { first_name: "", last_name: "", profile_image: "", email: "", user_type: "" }

–extra is an array with the additional user details, e.g. { phone: "", city: "", language: "", country: "", birthday: "" }

Methods

`id`	Returns the user ID.
`type`	Returns the user type. Available values: visitor, lead, user, agent, admin.
`name`	Returns the full name of the user: first name and last name.
`nameBeautified`	Returns the full name of the user if available, otherwise returns the default visitor name.
`image`	Returns the profile image of the user.
`get(key)`	Returns the user detail of the given key if available, otherwise returns an empty string, e.g. `get("email")`.
`getExtra(key)`	Returns the additional user detail of the given key if available, otherwise returns an empty string, e.g. `get("phone")`.
`set(key, value)`	Update a user detail or add a new one, e.g. `set("phone", "(02) 123 456789")`.
`setExtra(key, value)`	Update an additional user detail or add a new one.
`update(function(){})`	Connects to the database and update the user details and the additional user details with fresh data from the database. Optionally runs a function on complete. This method is asynchronous and requires the user ID to works.
`getConversations(function(conversations){}, exclude_id)`	Connects to the database and get the user conversations, each conversation includes an excerpt of the last message. Optionally runa a function on complete. The parameter `exclude_id` can be any conversation ID and it will exclude the conversation with that ID from the returned value. This method is asynchronous and requires the user ID to works.
`getConversationsCode(conversations)`	Returns the HTML code of the conversations list. Optionally accepts an array of `SBConversation` objects.
`getFullConversation(conversation_id, function(conversation){})`	Connects to the database and returns a full conversation, including all messages. Optionally runs a function on complete. This method is asynchronous and requires a conversation ID to works.
`getConversationByID(conversation_id, index)`	Search for a conversation with the given ID and returns it, otherwise, returns `false`. Set `index` to `true` to get the conversations array position.
`addConversation(conversation)`	Adds a new conversation to the user object, the parameter `conversation` must be a `SBConversation` object. This method doesn’t update the database.
`removeConversation(conversation_id)`	Remove a conversation.
`getLastConversation()`	Returns the last conversation if any, otherwise returns `false`.
`isConversationsEmpty()`	Returns `true` if the user has at least 1 conversation, otherwise, returns `false`.
`isExtraEmpty()`	Returns `true` if the additional user details have been already set, otherwise returns `false`. This method returns `true` also if the additional user details list is empty, but it’s set.
`delete(function(){})`	Deletes the user from the database and all the linked conversations and messages, permanently. Optionally runs a function on complete. This method is asynchronous and requires the user ID to works.
`language()`	Returns the user language.

Variables

`details`	Array with the user details.
`extra`	Array with the additional user details.
`conversations`	Array with the user conversations. Each conversation contains only the last message.

SBMessage

Represents a message of a conversation.

new SBMessage(details)

–details is an array with the message details, e.g.

{ "id": "2319", "user_id": "377", "message": "Welcome to our support chat!", "creation_time": "2020-05-12 18:04:50", "attachments": "", "status_code": "0", "payload": "", "conversation_id": "1004", "first_name": "Virtual", "last_name": "Agent", "profile_image": "https://smartai.support/bot.svg", "user_type": "bot" }

Methods

`id`	Returns the message ID.
`attachments`	Returns the attachments array.
`message`	Returns the message text.
`get(key)`	Returns the content of the given key if available, otherwise returns an empty string, e.g. `get("message")`.
`set(key, value)`	Updates a message detail or add a new one, e.g. `set("message", "Hello!")`.
`payload(key, value)`	Sets or gets the payload. The payload is an associative array containing extra data, e.g. `{"rich-messages":{"123":{"type":"buttons","result":"Premium Plan"}}}`, it contains the full Dialogflow response if the message is from the Dialogflow bot. If the `value` is set, the method adds or updates the key with the given value.
`getCode(translation)`	Returns the HTML code of the message, ready to be inserted in the chat DOM element. This method processes attachments, Rich Messages, and text formatting. Set `translation` to `true` to get the translated message if it is available.
`render(message)`	Renders the message and format it by adding stylings like bold and italic, and by converting URLs to clickable links. Optionally accepts a string and renders it instead.
`strip(message)`	Removes the text formatting. Optionally accepts a string and removes the text formatting from it instead.

Variables

Represents a conversation.

Usage

new SBConversation(messages, details)

–messages is an array of SBMessage objects.

–details is optional and it’s an array with the conversation details, e.g.

{ conversation_status_code: "2", conversation_time: "2020-05-18 11:48:09", department: null, first_name: "Don", last_name: "John", id: "102", profile_image: "https://smartai.support/user.jpg", title: "", user_id: "897", user_type: "lead" }

Methods

`id`	Returns the conversation ID.
`get(key)`	Returns the content of the given key if available, otherwise returns an empty string, e.g. `get("conversation_status_code")`.
`set(key, value)`	Update a conversation detail or add a new one, e.g. `set("conversation_status_code", 2)`.
`getMessage(ID)`	Returns the message with the given ID. Returns `false` if the message is not found.
`getLastMessage()`	Returns the last message of the conversation. Returns `false` if there are no messages.
`getLastUserMessage(index, agent)`	Returns the last message of the conversation sent by the user, this method excludes the messages sent by the bot, the agents, or the admins. Optionally accepts an index from which start the research of the message, the research is in inverted order, from the last message to the first one. Return `false` if there are no messages. Set the argument `agent` to `true` to return the last message of the agents or admins, to `bot` to return the last message of the bot, to `no-bot` to return the last message of the user or agent excluding the bot, to `all` to return the last message of the agent or bot.
`getNextMessage(message_id, user_type)`	Returns the message next to the one of the provided ID. User type argument can be `user` or `agent`.
`updateMessage(ID, message)`	Updates the message with the given ID. The parameter `message` must be a `SBMessage` object.
`addMessages(messages)`	Adds new messages to the conversation. The parameter messages must be a single SBMessage object or an array of SBMessage objects.
`getCode(text_only)`	Returns the HTML code, or the formatted text, of the message.
`deleteMessage(ID)`	Removes the message with the given ID from the conversation object. This method doesn’t update the database.
`searchMessages(search, exact_match)`	Searches for the specified string in all the messages of the conversation and returns an array with the messages that matches the search. Set the argument `exact_match` to `true` to get only the messages with exactly the same content of the search.
`getUserMessages(user_type)`	Returns an array containing only the messages sent by the user, by the bot, or by the agents. Accepted values: `user`, `agents`, `bot`. Default: `user`.
`getAttachments()`	Returns an array containing all the attachments of the conversation. Each item is an array containing the following details: filename, link, file extension, message ID, e.g. `[["image.jpg", "https://smartai.support/image.jpg", "jpg", "5132"], ["file.txt", "https://smartai.support/file.txt", "txt", "5135"], ...].`
`getLastConversationID()`	Returns the ID of the last conversation if any, otherwise returns false.
`updateMessagesStatus(ids)`	Updates the status code of multiple messages to read. The parameter `ids` is an array of message IDs and it is optional, if provided, the check icon is added to the message but the messages status is not updated in the database.

Variables

details Array with the conversation details.

Getting started

Variables

The variables in the list below are publicly accessible via JavaScript.

`SB_ARTICLES_PAGE`	Set it to `true` to show the articles page instead of the chat.
`SB_LOCAL_SETTINGS`	Overwrites the default client-side settings. The value is an array of keys and values, each key is a setting, e.g. `{ registration-required: false }`. Get the settings list from `resources/json/settings.json` and the files `settings.json` inside the app folders. Some setting name may differ from the one in the JSON file, check the function `sb_front_settings()` in `include/functions.php` if a setting is not applied. Only client-side settings are affected, to overwrite all settings use the PHP method here.
`SB_DISABLED`	Set it to `true` and insert it into a page to prevent the chat or the tickets area from loading.
`SB_REGISTRATION_REQUIRED`	Set it to `true` and insert it into a page to disable the mandatory registration, set it to `false` to disable the registration.
`SB_TICKETS`	Set it to `true` and insert it into a page to force the loading of the tickets area instead of the chat. The Tickets app is required.
`SB_DEFAULT_USER`	Sets the default user details to be used when a new visitor enters the website. If a registered Support Board user visits the website and their login differs from the default user details, they are logged out and logged in with the new details. If the user is already registered, they log in automatically. Make sure to include an email and password hash in the user details array to make sure it works correctly, if the user doesn’t have an email, please include a random but unique email, if the user does not have a password hash, includes a random but unique alphanumeric string. To generate an hash for your password, visit https://phppasswordhash.com/. Array example: `var SB_DEFAULT_USER = { first_name: 'Don', last_name: 'Jhon', email: 'don.jhon@email.com', profile_image: 'https://example.com/image.jpg', password: '$2y$10$10EN6YKw...', extra: { phone: ['0125345978', 'Phone'], country: ['US', 'Country'] } };`
`SB_DEFAULT_DEPARTMENT`	Assign it a `department ID` and insert it into a page to assign to all new conversations created from the page the department with the assigned ID.
`SB_DEFAULT_AGENT`	Assign it an `agent ID` and insert it into a page to assign to all new conversations created from the page the agent with the assigned ID. Use this variable in combination with the option `Settings > Miscellaneous > Hide conversations of other agents`.
`SBChat.initialized`	Returns `true` if the chat is initialized, otherwise returns `false`.
`SBChat.conversation`	Returns the active conversation. The value is `false` if there isn’t any active conversation.
`SBChat.is_busy`	Returns `true` if the chat is in busy mode, otherwise returns `false`. When the chat is in busy mode no messages or attachments can be sent.
`SBChat.chat_open`	Returns `true` if the chat is open, otherwise returns `false`.
`SBChat.agent_id`	Returns the ID of the active agent in the active conversation. The value is `-1` if there isn’t any active agent.
`SBChat.agent_online`	Returns `true` if the active agent is online, otherwise returns `false`.
`SBChat.user_online`	Returns `true` if the user is online, otherwise returns `false`.
`SBChat.timetable`	Returns `true` if the current time is within the office hours, otherwise returns `false`.
`SBChat.dashboard`	Returns `true` if the dashboard is active and visible, otherwise returns `false`.

JAVASCRIPT API

Functions

Functions to manage chat, users, conversations, and messages.

SBChat.submit()

Fire the submit button click event of the chat editor, send a message with the contents inserted by the user (message and/or attachments), and clear the editor.

SBChat.sendMessage()

Add a new message to the active conversation.

Parameters

`user_id`	The ID of the user who sends the message. Use the function `SBF.setting("bot-id")` to get the ID of the bot. Default: -1 (active user ID).
`message`	The message text.
`attachments`	Array of attachments. Array syntax: `[["name", "link"], ["name", "link"], ...]`. Replace name with the `name` of the attachment and `link` with the full URL of the attachment. Default: [].
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`. The response is the same of the SBMessageSent event. Default: `false`.
`payload`	Associative array containing extra data, e.g. `{ "event": "delete-message" }`.
`conversation_status_code`	The status code of the conversation, if a new conversation is created. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4. Set it to `skip` to leave the current conversation status.

Information

-Requirement. The user must be active.

SBChat.updateMessage()

Changes the text of an existing message.

Parameters

`message_id`	The message ID.
`message`	The message text.

Information

– Requirement. The user must be active.

– If the active user is an agent or administrator, any user’s messages can be updated. If the active user is a user, only the active user’s messages can be updated.

SBChat.sendEmail()

Sends an email to the users or agents returned by getRecipientUserID().

Parameters

`message`	The message text.
`attachments`	Array of attachments. Array syntax: `[["name", "link"], ["name", "link"], ...]`. Replace `name` with the name of the attachment and `link` with the full URL of the attachment. Dialogflow can read this array.
`send_to_active_user`	Set it to `true` to send the email to the active user. Set it to a user ID to send to the specified user ID. Default: `false`.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`. Default: `false`.

SBChat.sendSMS()

Sends a text message to the users or agents returned by getRecipientUserID().

Parameters

message The message text.

SBChat.desktopNotification()

Sends a desktop notification(Web notification) to the user, or the logged-in agent if the notification is sent from the admin area.

Parameters

`title` `Required`	The title of the notification.
`message` `Required`	The message text.
`icon` `Required`	The icon of the notification.
`conversation_id`	The ID of the conversation to open when the user clicks the notification.

SBChat.getRecipientUserID()

If the active user is a user, returns the ID of the last agent who answered the conversation, otherwise returns the ID of the agent the conversation is assigned to, othwesite returns the ID of the department assigned to the conversation, otherwise it returns agents (meaning all agents). If the active user is an admin or agent, returns the active user ID.

SBChat.initChat()

Initializes the chat and displays the chat button.

Information

– Use this function in combination with the setting Manual initialization of the Settings > Chat area.

– This method must not be inserted into the event $(document).on("SBInit", function () { ... });, use $(document).on("SBReady", function () { ... }); instead.

SBChat.open()

Opens or closes the chat window.

Parameters

open Set it to false to close the chat. Default: true.

SBChat.openConversation()

Opens a conversation and displays it in the chat window.

Parameters

conversation_id Required The ID of the conversation to open. Only the conversations of the active user can be opened. Use the function SBF.activeUser().conversations to get the conversations list.

SBChat.update()

Updates the active conversation and checks if there are new messages. This function is fired automatically every 1000ms.

Information

-Requirement. A conversation must be active.

-Requirement. The user must be active.

SBChat.populateConversations()

Populates the user conversations list of the dashboard with all the conversations of the user.

Parameters

onSuccess Function to execute when the function completes. Syntax: function(conversations) { ... }.

Information

– Requirement. The user must be active.

SBChat.updateConversations()

Updates the user conversations list of the dashboard and checks if there are new conversations. This function is fired automatically every 10000ms.

Information

– Requirement. The user must be active.

SBChat.newConversation()

Creates a new conversation and optionally add the first message to it.

Parameters

`status_code`	The status code of the conversation. Default: 0. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.
`user_id`	The ID of the user linked to the new conversation. Default: -1 (active user ID).
`message`	The message text.
`attachments`	Array of attachments. Array syntax: `[["name", "link"], ["name", "link"], ...]`. Replace name with the name of the attachment and `link` with the full URL of the attachment.
`department`	The ID of a department. You can get the IDs from `Settings > Miscellaneous > Departments`. Default: NULL.
`agent_id`	The ID of the agent assigned to the conversation. Default: NULL.
`onSuccess`	Function to execute when the function completes. Syntax: `function(conversation) { ... }`. Default: `false`.

Information

– Requirement. The user must be active.

SBChat.setConversation()

Sets an existing conversation as active conversation.

Parameters

conversation The conversation. It must be a SBConversation object. Use the function SBF.activeUser().conversations to get the conversations list.

Information

– Requirement. The user must be active.

SBChat.startRealTime()

Starts the real-time check of new messages for the active conversation every 1000ms.

SBChat.stopRealTime()

Stops the real-time check of new messages.

SBChat.busy()

Shows or hides the loading icon and enable or disable the chat busy mode. When the chat is in busy mode no messages or attachments can be sent.

Parameters

value Required Set it to true to show the loading icon, set it to false to hide it.

Information

-The loading icon appears only in the conversation area, not in the dashboard or in other panels.

-Requirement. The user must be active.

SBChat.lastAgent()

Returns the last agent of the active conversation.

Parameters

bot Set it to false to exclude the bot. Default: true.

Response

{
    "user_id": "123456",
    "full_name": "Don John",
    "profile_image": "https://smartai.support/agent.svg"
}

SBChat.scrollBottom()

Scrolls the chat to the bottom.

Parameters

top Set it to true to scroll on top. Default: false.

SBChat.isBottom()

Checks if the chat is at bottom.

SBChat.showDashboard()

Displays the dashboard.

SBChat.hideDashboard()

Hides the dashboard.

SBChat.showPanel()

Shows the specified area inside the chat widget.

Parameters

name The panel name. Available values: articles.

SBChat.hidePanel()

Hides the active panel inside the chat widget.

SBChat.clear()

Clear the conversation area of the chat widget and the disable the active conversation.

SBChat.updateNotifications()

Updates the red notification counter of the chat button that alerts the user of new messages and new conversations.

Parameters

`conversation_id` Required	The ID of the conversation linked to the update of the counter. Use the function `SBF.activeUser().conversations` to get the conversations list of the active user.
`message_id`	The ID of the unread message, set it to increase the counter by 1. Set it to `false` to decrease the counter by 1. Default: false.

SBChat.setConversationStatus()

Updates the status code of a conversation.

Parameters

status_code Required The status code to assign to the conversation. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.

Information

– Requirement. The user must be active.

SBChat.typing()

Manages the typing … label of the chat header.

Parameters

`user_id`	The ID of the active user (or the ID of the active agent if you’re in the admin area). Use the function `SBF.activeUser().id` to get the ID of the active user (use the variable `SB_ACTIVE_AGENT["id"]` to get the ID of the active agent if you’re in the admin area). Use the variable `SBChat.agent_id` to get the ID of the last agent of the conversation. Default: -1.
`action`	Available values: –`check` – Check if the user with the given ID is typing and update the chat header. –`set` – Assign the typing status to the user with the given ID and update the chat header. –`start` – Display the typing status in the chat header. –`stop` – Hide the typing status from the chat header.

Information

– The typing label is visible only when a conversation is open.

SBChat.showArticles()

Displays the articles area or one single article.

Parameters

`id`	The ID of an article to show. Use the function `SBChat.getArticles()` to get the articles list. Default: -1.

SBChat.getArticles()

Returns the articles list or the content of one single article.

Parameters

`id`	The ID of an article to show. Add multiple IDs separated by commas. Use the function `SBChat.getArticles()` to get the articles list. Default: `false`.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`. Default: `false`.
`category`	Return only the articles of the given category ID. If set to `true` return also the categories list. Default: true.
`count`	The maximum number of articles to be returned. Default: true.

Response

[
    {
        "id": "6P2Oq",
        "title": "What's new with the API V2?p",
        "content": "The API V2 is the new iteration of our developer API ...",
        "link": "https://smartai.support",
        "categories": ["Nv9PG"]
    },
    {
        "title": "Which API version am I currently using?",
        "content": "The API version is configured separately for each ...",
        "link": "",
        "id": "IDkft",
        "categories": []
    },
    ...
]

If single article, the returned value is the article:

{
    "id": "6P2Oq",
    "title": "What's new with the API V2?p",
    "content": "The API V2 is the new iteration of our developer API. The new API integrates Google Cloud Spe API V2 is the new iteration of our developer API. ",
    "link": "https://smartai.support"
}

Information

– Each article of the list contains only an excerpt of the content.

SBChat.searchArticles()

Displays the articles matching the search in the dashboard’ articles box.

Parameters

`search` Required	String with the search terms. The search function supports the title and the content.
`button` Required	The search button object.
`target` Required	The HTML object to Enter the articles into.

Information

-Requirement. The dashboard must be active.

-Requirement. The articles be active.

SBChat.setArticleRating()

Sets the rating of an article.

Parameters

`article_id` Required	The article ID.
`rating` Required	The rating to add. Enter 1 for a positive rating or 0 for a negative one.
onSuccess	Function to execute when the function completes. Syntax: function(response) { … }. Default: false.

SBChat.categoryEmoji()

Selects a category of the emoji box.

Parameters

category Required The category name. Available values: Smileys, People, Animals, Food, Travel, Activities, Objects, Symbols.

SBChat.searchEmoji()

Searches for emojis that match the search terms and shows them in the emoji box.

Parameters

search Required The search text.

SBChat.insertText()

Inserts a string in the chat editor.

Parameters

text The string to insert in the editor.

Information

– Requirement. A conversation must be active and open.

SBChat.privacy()

Displays the privacy message and forces the user to accept the terms before starting the chat.

SBChat.popup()

Displays a pop-up message or close it.

Parameters

`close`	Set it to true to close the pop-up. Default: `false`.
`content`	Array with the pop-up content. Array syntax: `{ image: "", title: "", message: "" }`. Set it to `false` to use the content of `Settings > Chat > Popup message`. Default: `false`.

Information

– Requirement. The chat must close.

SBChat.slackMessage()

Sends a message to Slack.

Parameters

`user_id` Required	The ID of the active user (or the ID of the active agent if you’re in the admin area). Use the function `SBF.activeUser().id` to get the ID of the active user (use the variable `SB_ACTIVE_AGENT["id"]` to get the ID of the active agent if you’re in the admin area). Use the variable `SBChat.agent_id` to get the ID of the last agent of the conversation. Default: -1.
`full_name` Required	The name of the sender, it will appear in Slack on the left of the message. It should be an agent’s name if the message is from an agent, otherwise the user’s name.
`profile_image` Required	The profile image of the sender, it will appear in Slack on the left of the message. It should be an agent’s profile image if the message is from an agent, otherwise the user’s profile image. Supported formats: `PNG` and `JPG`.
`message` Required	The message text.
attachments	Array of attachments. Array syntax: `[["name", "link"], ["name", "link"], ...]`. Replace name with the name of the attachment and `link` with the full URL of the attachment.

Information

– Requirement. A conversation must be active.

SBChat.deleteMessage()

Deletes a message from the database and the active conversation if available.

Parameters

message_id Required The ID of the message to delete. Use the function SBChat.conversation.messages to get the messages list of the active conversation.

Information

– Only the messages of the conversations of the active user can be deleted.

– Requirement. A conversation must be active.

SBChat.registration()

Displays the registration or the login area or check if the registration is required.

Parameters

`check`	Set it to `true` to check if the registration is required. Default: `false`.
`type`	Enter registration to display the `registration` form, insert login to display the `login` form.

SBChat.addUserAndLogin()

Registers a new user as a visitor and login it automatically after the registration. Optionally execute a function on complete.

Parameters

onSuccess Function to execute when the function completes. Syntax: function(response) { ... }. Default: false.

Response

[
    {
        "id": "913",
        "profile_image": "https://smartai.support/user.svg",
        "first_name": "Don",
        "last_name": "John",
        "email": "hello@example.com",
        "user_type": "user",
        "token": "9b25351047ee758aa97ee4868d130cc1ceb8decf"
    },
    "YXNkWGNSeTdtRTdDYVkxVG8wckN4YWF6V2s0Tk1mczBSVHdQbHBpOWdmejVUTTdOUUxEUENhdUVoYmROWn..."
]

The last value is the encrypted login data ready to be stored in the Web Storage of the user’ browser. Use the function SBF.loginCookie(response[1]); to store it.

Information

– If a user is already logged-in a page reload is required to activate the new user.

SBChat.getDepartmentCode()

Returns an HTML code with the details of the given department or of all the departments. Department details: id, color, image, name.

Parameters

`department_id`	The ID of the department. If this parameter is not setted or null, the function returns the code of all departments.
`onSuccess` Required	Function to execute when the function completes. Syntax: `function(response) { ... }`.

Response

<div data-color="red"><img src="sales.jpg" /><div>Sales<div></div>

SBChat.offlineMessage()

Checks if the offline message can be sent and send it.

Information

– Requirement. A conversation must be active.

SBChat.isInitDashboard()

Checks if dashboard is shown by default when the chat widget is initialized.

SBChat.closeChat()

Archives a conversation and hide it from the chat widget.

Parameters

update_conversation_status Set it to false to only hide the conversation from the chat widget without setting its status to archived. Default: true.

SBChat.flashNotification()

Starts the flash notification.

SBChat.playSound()

Plays the sound that plays when a new message is received.

Parameters

repeat Set it to true to repeat the sound as many times as set in the settings. Default: false.

SBChat.automations.runAll()

Checks all automations and runs them if the trigger conditions are validated.

JAVASCRIPT API

Apps

List of functions of the Support Board apps.

SBApps.is()

Checks if an app is available.

Parameters

name Required The app name, e.g. dialogflow.

SBApps.wordpress.ajax()

Makes a WordPress AJAX call.

Parameters

`action` Required	The action. Available values: wp-login, wp-registration, button-purchase. Other values may be available, check main.js file for all values.
`data` Required	The action parameters, check main.js file for more details.
`onSuccess`	Function to execute when the function completes. `Syntax: function(response) { ... }`. Default: `false`.

SBApps.dialogflow.message()

Sends a message to Dialogflow and adds the Dialogflow response to the active conversation as a new message.

Parameters

`message`	The message text.
`attachments`	Array of attachments. Array syntax: `[["name", "link"], ["name", "link"], ...]`. Replace `name` with the name of the attachment and `link` with the full URL of the attachment.
`delay`	Bot response delay in milliseconds.
`parameters`	Array of optional information. Array syntax: `{ "name": "value", "name": "value", ...}`.
`audio`	URL or path of an audio file for speech recognition. Default: `false`.

Information

-Requirement. The Artificial Intelligence app is required and Dialogflow must be active in the Settings area.

-Requirement. The user must be active.

-Use SBApps.dialogflow.project_id = AGENT_ID to change the default Dialogflow agent.

SBApps.dialogflow.active()

Checks if Dialogflow and Open AI are active or deactivates it.

Parameters

`active`	Set it to `false` to disable Dialogflow and OpenAI stop the chatbot. Set it to activate to `activate` the chatbot. Default: true.
`check_dialogflow`	To verify only the activation of Open AI, switch it to `false`. Default: true.
`check_open_ai`	To verify only the activation of Dialogflow, switch it to `false`. Default: true.

Response

Return true if the Dialogflow bot is active, otherwise, return false.

SBApps.dialogflow.welcome()

Triggers the Dialogflow welcome Intent and displays the Dialogflow welcome message.

Information

-Requirement. The Artificial Intelligence app is required and Dialogflow must be active in the Settings area.

SBApps.dialogflow.openAI()

Sends a message to OpenAI (ChatGPT), returns the response, and optionally adds the response as a new message.

Parameters

`message` Required	The message.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`.
`audio`	URL or path of an audio file for speech recognition. Default: `false`.

Information

-Requirement. The Artificial Intelligence app is required and Settings > Artificial Intelligence > OpenAI > Chatbot must be active.

-If a conversation is active, the OpenAI response is automatically added as as new message.

SBApps.dialogflow.typing()

Starts the typing animation of the chat widget.

SBApps.dialogflow.humanTakeover()

Starts the Dialogflow human takeover of Settings > Artificial Intelligence > Human takeover.

SBApps.dialogflow.humanTakeoverActive()

Checks if human takeover is active for the active conversation.

SBApps.dialogflow.translate()

Translates multiple strings via Google Translate.

Parameters

`strings` Required	Array of the strings to translate, e.g. [“Hello world”, “How are you?”].
`language_code` Required	The two-letter language code of the language you want to translate into. For Traditional Chinese use `zt`, for Simplified Chinese use `zh`, for Brazilian Portuguese use `pt`.
`onSuccess` Required	Function to execute when the function completes. Syntax: `function(response) { ... }`.

SBApps.woocommerce.updateCart()

Updates the cart of the active user.

Parameters

`action`	Available actions: `cart-add`, `cart-remove`
`product_id`	The product ID to add or remove.

SBApps.woocommerce.waitingList()

Displays the waiting list message.

Parameters

`action`	Set it to `request`. The other actions are used internally by the script.
`product_id`	The ID of the product to add to the waiting list.

JAVASCRIPT API

Tickets

List of functions of the Tickets App.

SBTickets.showPanel()

Displays a panel or the conversation area.

Parameters

`name`	The name of the panel to show. Available names: new-ticket, privacy, articles, edit-profile, login, registration. Leave it empty to display the main conversation area.
`title`	The title to display as the panel name.

SBTickets.showSidePanels()

Displays or hide the side panels.

Parameters

show Set it to false to hide the panels.

SBTickets.setAgent()

Gets the agent details and populates the agent profile area of the right panel.

Parameters

agent_id The ID of the agent.

SBTickets.activateConversation()

Activates and displays a conversation.

Parameters

conversation The conversation to activate as a SBConversation object.

SBTickets.selectConversation()

Sets the style of a conversation of the left panel as the active conversation.

Parameters

conversation_id The ID of the conversation.

SBTickets.getActiveConversation()

Returns the HTML DOM object of the active conversation.

Parameters

type Set it to ID to get only the ID of the conversation.

JAVASCRIPT API

Pusher

List of functions for Pusher. More details at pusher.com.

SBPusher.init()

Initializes Pusher and optionally executes a function on initialization completed.

Parameters

onSuccess Function to execute when the function completes. Syntax: function(response) { ... }.

SBPusher.start()

Starts Pusher and the Push notifications. Run this function after SBPusher.init() and after the user is active.

SBPusher.subscribe()

Subscribes the active user to a Pusher channel.

Parameters

`channel_name` Required	The channel name.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`.

Information

-If Pusher is not initialized the function automatically initializes it.

-You can access the channel from SBPusher.channels['CHANNEL NAME'].

SBPusher.event()

Subscribes the active user to an event of a Pusher channel and executes the given function when the event is received.

Parameters

`event` Required	The event name.
`callback` Required	Function to execute once the event is received. `Syntax: function(response) { ... }`.
`channel`	The channel name. Default: private-user-[active user ID].

Information

-If Pusher is not initialized the function automatically initializes it.

-If the user is not subscribed to the channel the function automatically subscribes the user.

SBPusher.trigger()

Triggers an event on a Pusher channel.

Parameters

`event` Required	The event name.
`data`	Array of values. `Syntax: { "name": "value" }`.
`channel`	The channel name. Default: private-user-[active user ID].

SBPusher.presence()

Subscribes the active user to the presence channel used for the online status of users and admins.

Parameters

`index`	The presence channel index. Default: 1.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`.

Information

-If Pusher is not initialized the function automatically initializes it.

SBPusher.presenceUnsubscribe()

Unsubscribes the active user from the presence channel.

SBPusher.pushNotification()

Sends a Push notification to the last agent of the conversation, or all agents if no agents have replied yet.

Parameters

message Required The message text.

Information

-This function works only if the Push notifications are active in the settings area.

-Currently, Push notifications are supported only on Mac, Windows and Android devices. IPhones and iOS devices are not supported.

-For more details click here.

JAVASCRIPT API

More functions

List of various functions that perform different tasks.

SBF.translate()

Translates a string to the active user language.

Parameters

string Required The string to translate.

Information

-Returns the translated string if available, otherwise the original string.

-This function works only for the front-end translations.

-For more details about the active language check the translations docs.

SBF.activeUser()

Returns the active user as a SBUser object, returns false if the active user is not found.

Active user JSON representation

{
    "details": {
        "id": "914",
        "profile_image": "https://smartai.support/user.svg",
        "first_name": "User",
        "last_name": "#23262",
        "email": null,
        "user_type": "visitor",
        "token": "bc308e274473fb685a729abe8a4bf82d3c49cd2f"
    },
    "extra": {},
    "conversations": []
}

Information

-For the user’ methods and more details see the SBUser documentation.

SBF.getActiveUser()

Activates the logged-in user and returns the user details.

Parameters

`db`	Set it to `true` to verify that the user exists in the database.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`.

Response

{
    "id": "914",
    "profile_image": "https://smartai.support/user.svg",
    "first_name": "Don",
    "last_name": "John",
    "email": "hello@example.com",
    "user_type": "user",
    "token": "bc308e274473fb685a729abe8a4bf82d3c49cd2f"
}

Information

-For the user’ methods and more details see the SBUser documentation.

SBF.cors()

Executes an HTTP POST or GET request to a URL and returns the response.

Parameters

`method`	Insert POST or GET. Default: GET.
`url` Required	Enter the full URL of the request.
`onSuccess` Required	Function to execute when the function completes. Syntax: function(response) { … }.

SBF.null()

Checks if an existing variable is null or empty.

Parameters

Variable Required The variable to check.

Information

-Return true if the variable is an empty string, null, ‘null’, undefined.

SBF.deactivateAll()

Hides all the pop-ups and the windows. This function is used mostly in the admin area.

SBF.getURL()

Searches for a parameter in the URL and returns its value or returns an array with all parameters.

Parameters

`name`	The parameter to search. Return `false` if the parameter is not found. If the parameter name is not provided an array with all parameters is returned instead. Default: `false`.
`url`	The URL from which extract the parameters. Default: current URL.

SBF.restoreJson()

Converts a JSON encoded string into a normal text.

Parameters

value Required The string to convert.

SBF.stringToSlug()

Converts a string to a slug by removing all special chars, by replacing all spaces with the char -, and by making the string lowercase.

Parameters

value Required The string to convert.

Information

-Use the function slugToString(slug) to convert back a slug to a string.

SBF.settingsStringToArray()

Converts a string to an array of values. String format: name:value,name:value,....

Parameters

value Required The string to convert.

Response

{
    "name": "value",
    "name": "value",
    ...
}

SBF.random()

Returns a random alphanumeric string.

SBF.isAgent()

Checks if a user type is an agent. Return true only if the user type is agent, admin, or bot.

Parameters

user_type Required The user type string to check.

SBF.error()

Triggers the custom JavaScript error of SmartAi support.

Parameters

message Required String with the error message or a Error object.

SBF.errorValidation()

Checks if a response from an AJAX call is a validation error.

Parameters

response Required The response from the AJAX call.

SBF.login()

Logins a user or an agent. The login can be completed in two ways: via email and password, or via user ID and token.

Parameters

`email`	The email of the user to login. If this attribute is set you need to set also the password. Default: empty string.
`password`	The password of the user to login. If this attribute is set you need to set also the email. Default: empty string.
`user_id`	The ID of the user to login. If this attribute is set you need to set also the token. Default: empty string.
`token`	The token of the user to login. If this attribute is set you need to set also the user ID. You can get the token from the `Users` area by opening the profile box of a user, only if you’re an admin. Default: empty string.
`onSuccess`	Function to execute when the function completes. Syntax: `function(response) { ... }`. Default: `false`.

Response

[
    {
        "id": "913",
        "profile_image": "https://smartai.support/user.svg",
        "first_name": "Don",
        "last_name": "John",
        "email": "support@smartai.support",
        "user_type": "user",
        "token": "9b25351047ee758aa97ee4868d130cc1ceb8decf"
    },
    "YXNkWGNSeTdtRTdDYVkxVG8wckN4YWF6V2s0Tk1mczBSVHdQbHBpOWdmejVUTTdOUUxEUENhdUVoYmROWn..."
]

Returns false if login is unsuccessful.

SBF.logout()

Logouts the logged-in user and reload the page.

SBF.loginCookie()

Creates or updates the login cookie.

Parameters

value The encrypted login string.

SBF.reset()

Logouts the logged-in user, removes all Support Board stored data, and reloads the page.

SBF.lightbox()

Displays the given content in a lightbox.

Parameters

content The content to display. It can be any HTML content, to display an image use the code <img src="image.jpg" >.

SBF.storage()

Manages the local storage of Support Board. The local storage is a technology that saves any data in the browser, permanently.

Parameters

`key` Required	The ID of the value to set or retrieve.
`value`	The value to save. If not set the function returns the value of the given key.

SBF.storageTime()

Saves a key and the current date and time in the local storage to check in the future if it’s within the given number of hours or if it’s expired.

Parameters

`key` Required	The key to save or check.
`hours`	The number of hours to compare to the saved date and time.

Response

If the hours attribute is set, return true if the sum of saved date and time and the given hours is less than the current date and time, otherwise, return false. Example: if the saved time is 5:00 pm, and you insert 3, the function will return true only if the current time is 8:01 pm or more.

SBF.setting()

Returns the value of a setting, or assign a value to it.

Parameters

`key` Required	The setting name
`value`	The setting value. Default: -1.

Available settings

Some of the available settings and the values are in the list below.

{
    "registration-required": "",
    "registration-timetable": false,
    "registration-offline": false,
    "registration-link": "",
    "visitors-registration": false,
    "privacy": false,
    "popup": true,
    "popup-mobile-hidden": true,
    "welcome": false,
    "welcome-trigger": "open",
    "welcome-delay": 0,
    "follow": false,
    "follow-delay": "1000",
    "chat-manual-init": false,
    "chat-login-init": false,
    "sound": ["code": "n", "volume": 0.5, "repeat": 5],
    "header-name": true,
    "desktop-notifications": "all",
    "flash-notifications": "all",
    "push-notifications": true,
    "notifications-icon": "",
    "bot-id": "377",
    "bot-name": "Bruce Peterson",
    "bot-image": "",
    "bot-delay": 0,
    "dialogflow-office-hours": false,
    "dialogflow-active": true,
    "dialogflow-human-takeover": false,
    "slack-active": false,
    "rich-messages": [
        "email",
        "registration",
        "login",
        "timetable",
        "articles",
        "immagine",
        "video"
    ],
    "display-users-thumb": true,
    "hide-agents-thumb": true,
    "notify-user-email": true,
    "notify-agent-email": false,
    "translations": false,
    "auto-open": false,
    "office-hours": true,
    "disable-office-hours": false,
    "disable-offline": false,
    "timetable": false,
    "timetable-hide": [
        false,
        "checkbox"
    ],
    "articles": true,
    "articles-title": "",
    "init-dashboard": false,
    "wp": false,
    "wp-users-system": "sb",
    "queue": false,
    "queue-message": "",
    "queue-message-success": "",
    "queue-response-time": "",
    "routing": false,
    "webhooks": true,
    "agents-online": false,
    "timetable-message": "",
    "tickets-registration-required": true,
    "tickets-registration-redirect": "",
    "tickets-default-form": "login",
    ...
}

SBF.shortcode()

Converts a shortcode into an array containing the shortcode name and the shortcode settings.

Parameters

shortcode Required The shortcode string,e.g.
[rating title="Rate your conversation" message="Tell us your experience." success="Thank you!"].

Response

[
    "rating",
    {
        "title": "Rate your conversation",
        "message": "Tell us your experience.",
        "success": "Thank you!"
    }
]

SBF.openWindow()

Opens a web page in a new window.

Parameters

`link` Required	The link to open.
`width`	The window width in px.
`height`	The window height in px.

SBF.loadResource()

Includes a .js or .css file in the <head< area of the page.

Parameters

`url` Required	The URL of the file to load.
`script`	Set to to true for .js files. Default: .css files.

SBF.debounce()

Executes the given function only once per given millisecon, the timer is reset on every call.

Parameters

`bounceFunction` Required	Function to execute when the function completes. Syntax: `function() { ... }`.
`id`	Insert a random, unique string never used by other debounce instances. The strings #1, #2, #3, #4, … are reserved and can’t be used.’
`interval`	The minimum time gap in milliseconds between the new execution and the previous one. Default: 500.

SBF.translate()

Translates a string using the Support Board translations.

Parameters

string Required The string to translate.

SBF.escape()

Escapes a string.

Parameters

string Required The string to escape.

SBF.convertUTCDateToLocalDate()

Converts a date to local time.

Parameters

`datetime` Required	The date and time string. Format: Y/m/d H:i:s.
`UTCoffset`	An UTC offset. Default: 0.

Response

Mon Jan 30 2023 10:45:00 GMT+0000 (Greenwich Mean Time)

SBF.getLocationTimeString()

Returns a string containing the location and current local time of the given timezone.

Parameters

`details` Required	Array with the location details, e.g. `{ "timezone" : "", "country" : "", "city" : "" }`. This function accepts the `extra` method of any `SBUser` object, e.g. `SBF.getLocationTimeString(activeUser().extra, function(){})`.
`onSuccess` Required	Function to execute when the function completes. Syntax: `function(response) { ... }`.

Response

05:15 AM in London, United Kingdom

SBF.beautifyTime()

Converts a date to the local format and perform other optimizations to make the date more friendly.

Parameters

`date` Required	Date and time in the following format: YYYY-MM-DD HH:MM:SS. E.g. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0.
`extended`	Set it to `true` to include minutes and seconds. Default: `false`.
`future`	Set it to `true` the date is a future date. Default: `false`.

Response

<span>30/01/2023</span>

SBF.dateDB()

Converts a date format to the date format of the database and sets the UTC to +0.

Parameters

date Required Date and time in the following format: YYYY-MM-DD HH:MM:SS. E.g. 2020-05-13 13:35:59. You can remove the time and leave only the date. Enter now to get the current date and time. The dates stored in the database are in UTC+0.

SBF.UTC()

Returns the specified date and time in unix format using the UTC offset set in Settings > Miscellaneous > UTC offset.

Parameters

datetime Required The date and time string.

Response

1675075500000

SBF.unix()

Gets the unix timestamp value of a date and time string with format yyyy-mm-dd hh:mm:ss.

Parameters

datetime Required The date and time string.

Response

1675075500000

JAVASCRIPT API

Events

Events lets you intercept Support Board actions in real-time and execute a custom JavaScript code when an action is triggered.

Usage

Use the code below and replace EVENT-NAME with the event name. The response represents the returned value if there is only one attribute, otherwise, it’s an array of values. JQuery is required.

$(document).on("EVENT-NAME", function (e, response) {
    // Your code here
});

Example:

$(document).on("SBMessageSent", function (e, response) {
    console.log(response["user_id"]);
    console.log(response["conversation_id"]);
    console.log(response["message"]);
});

SBReady

Event fired on page load after the chat’ script main.js has been loaded. This event is fired also in the admin area.

SBInit

Event fired on page load when the chat has completed the initialization.

SBTicketsInit

Event fired on page load when the tickets area has completed the initialization. This event is available only when the Tickets App is active.

SBLogout

Event fired when the active user logout.

SBError

Event fired when a Support Board error occurs.

Response

`message`	The error message.
`function_name`	The function name that has generated the error.

SBDoubleLoginError

Event fired on chat initialization if an agent or an admin is already logged-in.

SBUserDeleted

Event fired when a user is deleted.

Response

The ID of the user that has been deleted.

SBMessageSent

Event fired when a new message has been sent.

Response

`user_id`	The ID of the user that sent the message.
`user`	The user object.
`conversation_id`	The ID of the conversation linked to the message.
`conversation_status`	The status code of the conversation linked to the message. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.
`message_id`	The ID of the message.
`message`	The text of the message.
`attachments`	The attachments of the message.
`conversation_source`	The conversation source. Available sources: em (Email), tk (Ticket), wa (WhatsApp), fb (Facebook Messenger), ig (Instagram), tw (Twitter), wc (WeChat), tx (Text message), gb (Google Business Messages), ln (LINE), vb (Viber).

SBBotMessage

Event fired when the chatbot replies to a message.

Response

`response`	The response array in JSON format from Dialogflow.
`message`	The input message of the user.

SBSlackMessageSent

Event fired when a message is sent to Slack.

Response

`message`	The text of the message.
`conversation_id`	The ID of the conversation linked to the message.

SBEmailSent

Event fired when a notification email is sent to a user or an agent.

Response

`recipent_id`	The ID of the user that will receive the email.
`message`	The message of the email.
`attachments`	The attachments of the email.

SBNotificationsUpdate

Event fired when the red notification counter of the chat button that alerts the user of new messages and conversations is updated.

Response

`conversation_id`	The action value can be add if the counter is increased by 1, or remove it the counter is decreased by 1.
`message_id`	The ID of the unread message, if set, the counter is increased by 1. If false the counter is decreased by 1.

SBConversationOpen

Event fired when a conversation is fully loaded and it’s opened in the chat.

Response

response The conversation as a SBConversation object.

SBNewMessagesReceived

Event fired when there are new messages in the active conversation.

Response

`messages`	Array of SBMessage objects.
`conversation_id`	The conversation ID linked to the messages.

SBMessageDeleted

Event fired when a message is deleted.

Response

The ID of the message that has been deleted.

SBNewConversationReceived

Event fired when a new conversation is received.

Response

The new conversation as a SBConversation object.

SBNewConversationCreated

Event fired when a new conversation is created.

Response

The new conversation as a SBConversation object.

SBActiveConversationChanged

Event fired when the active conversation is changed.

Response

The new active conversation as a SBConversation object.

SBActiveConversationStatusUpdated

Event fired when the active conversation status code is updated.

Response

`conversation_id`	The ID of the conversation.
`status_code`	The new status code of the conversation. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.

SBPopulateConversations

Event fired after all the user conversations has been fetched.

Response

conversations Array of conversations as SBConversation objects.

SBChatOpen

Event fired when the chat is opened.

SBChatClose

Event fired when the chat is closed.

SBQueueUpdate

Event fired when the queue is started and each time the queue is updated.

Response

The position of the user in the queue. If the position is 0 the queue is ended and the user can start the chat.

SBBusy

Event fired when the busy status of the chat changes. The chat is busy if it’s operating, like sending a message. When the chat is busy some functions can not be fired, like sending a new message.

Response

Returns true if the chat is busy, otherwise false.

SBDashboard

Event fired when the dashboard is displayed.

SBDashboardClosed

Event fired when the dashboard is closed and a conversation is displayed instead.

SBTyping

Event fired when a user or an agent is typing in the editor.

Response

Returns true if the user or agent is typing, otherwise returns false.

SBArticles

Event fired when the articles panel is displayed or when a single article is opened.

Response

`id`	The ID of the article. This value is `-1` if the articles panel is displayed.
`articles`	It can be the array with the single article details or the array with the list of all the articles.

SBPrivacy

Event fired on chat initialization if the privacy form is displayed.

SBPopup

Event fired when a pop-up message is displayed.

Response

The array with the contents of the pop-up: { image: "", title: "", message: "" }.

SBFollowUp

Event fired when the follow-up message is sent.

SBWelcomeMessage

Event fired when the welcome message is sent.

SBLoginForm

Event fired when the user login successfully from the login form of the chat. This event is fired only if the login is successful.

Response

The user as a SBUser object.

SBRegistrationForm

Event fired when the user registers successfully from the registration form of the chat. This event is fired only if the registration is successful. This event is fired also if the registration is updated via the Rich Message form.

Response

`user`	Array with the user details.
`extra`	Array with the additional user details.

SBRichMessageShown

Event fired when an asynchronously loaded Rich Message is displayed.

Response

`name`	The name of the Rich Message.
`settings`	The Rich Message settings.
`response`	The HTML code of the Rich Message.

SBRichMessageSubmit

Event fired when the response from a Rich Message is received.

Response

`result`	The response of the Rich Message.
`data`	The Rich Message details and the data sent by the user.
`id`	The ID of the Rich Message.

SBAttachments

Event fired when the user attaches a file.

SBNewEmailAddress

Event fired when a user register his email via the follow-up message or registration form.

Response

`name`	The full name of the user.
`email`	The email of the user.
`ID`	The ID of the rich message.

SBPanelActive

Event fired when a panel of the Tickets area is opened. This event is available only when the Tickets App is active.

Response

`name`	The name of the active panel. Values: new-ticket, privacy, articles, edit-profile, login, registration. If the value is empty the main conversation area is active.
`email`	The email of the user.

SBWoocommerceCartUpdated

Event fired when the chat add a product to the WordPress WooCommerce cart. In most cases, this event is fired by the Dialogflow chatbot.

Response

`action`	cart-add or cart-remove.
`product`	The product name or ID.

SBBotPayload

Event fired when a Dialogflow message contains a Support Board Payload. Payload examples: human-takeover, redirect, woocommerce-update-cart, woocommerce-checkout.

Response

The payload name.

SBBotAction

Event fired when a Dialogflow message contains a Dialogflow action. Currently only the action end (End conversation) is available.

Response

The action name.

SBSMSSent

Event fired when a text message notification is sent to a user or an agent.

Response

`recipent_id`	The ID of the user that will receive the text message.
`message`	The text message.
`response`	The Twilio response.

SBActiveUserLoaded

Event fired when a the active user has been loaded.

Response

`recipent_id`	The ID of the user that will receive the text message.
`message`	The text message.
`response`	The Twilio response.

SBOpenAIMessage

Event fired when OpenAI(ChatGPT) returns a response.

Response

`response`	The OpenAI response.
`message`	The text message.
`response`	The Twilio response.

MISCELLANEOUS

AJAX functions

List of AJAX functions. The AJAX functions are similar to the WEB API, they use the same function name, the same parameters, and returns the same responses. Use the function below to start an AJAX call:

SBF.ajax({
    function: 'FUNCTION-NAME',
    parameter: value,
    parameter: value,
    ...
}, (response) => {
   // Your code here
});

Replace FUNCTION-NAME with the name of one of the functions below. Replace the list of parameter: value with the parameters of the function.

Parameters and responses are the same as the WEB API. The response is in JSON format.

_{Warning! Do not include the token in the parameters. The token must be kept always secret}

Functions

Function name	Requirements	Parameters and response
upload-path	Admin function. The active user must be an admin.	More details
update-bot	Admin function. The active user must be an admin.	More details
get-last-message	Admin function. The active user must be an admin.	More details
delete-attachments	Admin function. The active user must be an admin.	More details
execute-bot-message	If the active user is a user the function works only with the conversations of the active user. If the active user is an agent or admin the function works for any conversation.	More details
logs	Admin function. The active user must be an agent or admin.	More details
newsletter	Admin function. The active user must be an agent or admin.	More details
get-last-agent-in-conversation	Admin function. The active user must be an agent or admin.	More details
messaging-platforms-send-message	Admin function. The active user must be an agent or admin.	More details
aws-s3	If the active user is a user the function works only with the active user ID. If the active user is an agent or admin the function works for any user.	More details
is-allowed-extension	If the active user is a user the function works only with the active user ID. If the active user is an agent or admin the function works for any user.	More details
translate-string	If the active user is a user the function works only with the active user ID. If the active user is an agent or admin the function works for any user.	More details
saved-replies		More details
get-settings	Admin function. The active user must be an admin.	More details
save-settings	Admin function. The active user must be an admin.	More details
get-multi-setting	Admin function. The active user must be an admin.	More details
save-external-setting	Admin function. The active user must be an admin.	More details
get-external-setting	Admin function. The active user must be an admin.	More details
export-settings	Admin function. The active user must be an admin.	More details
import-settings	Admin function. The active user must be an admin.	More details
is-online	Admin function. The active user must be an agent or an admin.	More details
add-user	The main user details attributes must be inserted into the attribute settings as an array, the attributes extra becomes extra_settings. Each attribute value must be enclosed in an array. Example: SBF.ajax({ function: “update-user”, user_id: SBF.activeUser().id, settings: { first_name: [“Jack”], email: [“example@email.com”] }, settings_extra: { phone: [“+123456789”] }}); Admin function. The active user must be an admin.	More details
add-user-and-login		More details
get-user	If the active user is a user the function works only with the active user ID. If the active user is an agent or admin the function works for any user.	More details
get-user-by	Admin function. The active user must be an admin.	More details
get-users	Admin function. The active user must be an agent or an admin.	More details
get-new-users	Admin function. The active user must be an agent or admin.	More details
get-user-extra	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
get-user-language	Admin function. The active user must be an agent or admin.	More details
get-online-users	Admin function. The active user must be an agent or admin.	More details
get-user-from-conversation	Admin function. The active user must be an agent or admin.	More details
agents-online		More details
search-users	Admin function. The active user must be an agent or admin.	More details
delete-user	Admin function. The active user must be an admin.	More details
delete-users	Admin function. The active user must be an admin.	More details
update-user	The main user details attributes must be inserted into the attribute settings as an array, the attributes extra becomes extra_settings. Each attribute value must be enclosed in an array. Example: SBF.ajax({ function: “update-user”, user_id: SBF.activeUser().id, settings: { first_name: [“Jack”], email: [“example@email.com”] }, settings_extra: { phone: [“+123456789”] }}); If the active user is a user the function works only with the active user ID. If the active user is an agent or admin the function works for any user.	More details
update-user-to-lead	If the active user is a user the function works only with the active user ID. If the active user is an agent or admin the function works for any user.	More details
count-users	Admin function. The active user must be an agent or admin.	More details
get-conversations	Admin function. The active user must be an agent or admin. Include the argument routing with value true if the queue or routing is active in Settings > Miscellaneous. Include it as the last argument. Default: false.	More details
get-new-conversations	Admin function. The active user must be an agent or admin. Include the argument queue with value true if the queue or routing is active in Settings > Miscellaneous. Include it as the last argument. Default: false.	More details
get-conversation	If the active user is a user the function works only for the active user conversations. If the active user is an agent or admin the function works for the conversations of any user.	More details
get-user-conversations	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
get-new-user-conversations	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
search-conversations	Admin function. The active user must be an agent or admin.	More details
search-user-conversations	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user. The argument user_id is not required. Default: active user ID.	More details
new-conversation	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
update-conversation-status		More details
update-conversation-department	If the active user is a user the function works only for the conversations of the active user. If the active user is an agent or admin the function works for any conversation.	More details
update-conversation-agent	If the active user is a user the function works only for the conversations of the active user. If the active user is an agent or admin the function works for any conversation.	More details
get-new-messages	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
send-message	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
send-email	If the active user is a user the email can be sent only to agents or admins. If the active user is an agent or an admin the email can be sent to any user.	More details
send-slack-message	If the active user is a user the function works only for the active user. If the active user is an agent or an admin the function works for any user.	More details
update-message	If the active user is a user the function works only for the active user messages. If the active user is an agent or an admin the function works for any user message.	More details
update-messages-status	If the active user is a user the function works only for the active user messages. If the active user is an agent or an admin the function works for any user message.	More details
delete-message	If the active user is a user the function works only for the active user messages. If the active user is an agent or an admin the function works for any user message.	More details
slack-users	Admin function. The active user must be an agent or admin.	More details
archive-slack-channels	Admin function. The active user must be an agent or admin.	More details
slack-channels	Admin function. The active user must be an admin.	More details
current-url		More details
set-rating	If the active user is a user the function works only for the conversations of the active user. If the active user is an agent or admin the function works for the conversations of any user.	More details
get-rating	Admin function. The active user must be an agent or admin.	More details
get-articles		More details
save-articles	Admin function. The active user must be an agent or admin.	More details
search-articles		More details
get-articles-categories	Admin function. The active user must be an admin.	More details
save-articles-categories	Admin function. The active user must be an admin.	More details
article-ratings		More details
get-versions		More details
update	Admin function. The active user must be an agent or admin.	More details
app-get-key	Admin function. The active user must be an admin.	More details
app-activation	Admin function. The active user must be an admin.	More details
csv-users	Admin function. The active user must be an admin or an agent.	More details
transcript	If the active user is a user the function works only for the conversations of the active user. If the active user is an agent or an admin the function works for the conversations of any user.	More details
is-agent-typing	Admin function. The active user must be an admin or an agent.	More details
dialogflow-message	The function works only for the active user.	More details
dialogflow-get-intents	Admin function. The active user must be an admin.	More details
dialogflow-create-intent	Admin function. The active user must be an admin.	More details
dialogflow-update-intent	Admin function. The active user must be an admin.	More details
dialogflow-entity	Admin function. The active user must be an admin.	More details
dialogflow-get-entity	Admin function. The active user must be an admin or agent.	More details
dialogflow-get-token		More details
dialogflow-get-agent	Admin function. The active user must be an admin or agent.	More details
dialogflow-set-active-context	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
dialogflow-curl	Admin function. The active user must be an admin.	More details
dialogflow-human-takeover	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
dialogflow-smart-reply	Admin function. The active user must be an admin or agent.	More details
cron-jobs		More details
woocommerce-get-customer	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-user-orders	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-order	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-product	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-products	Admin function. The active user must be an admin or agent.	More details
woocommerce-search-products	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-taxonomies	Admin function. The active user must be an admin.	More details
woocommerce-get-attributes	Admin function. The active user must be an admin.	More details
woocommerce-get-product-id-by-name	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-product-images	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-product-taxonomies	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-attribute-by-term	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-attribute-by-name	Admin function. The active user must be an admin or agent.	More details
woocommerce-is-in-stock	Admin function. The active user must be an admin or agent.	More details
woocommerce-coupon	Admin function. The active user must be an admin or agent.	More details
woocommerce-coupon-check	Admin function. The active user must be an admin or agent.	More details
woocommerce-coupon-delete-expired	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-url	Admin function. The active user must be an admin or agent.	More details
woocommerce-get-session	Admin function. The active user must be an admin.	More details
woocommerce-get-session-key	Admin function. The active user must be an admin or agent.	More details
woocommerce-payment-methods	Admin function. The active user must be an admin or agent.	More details
woocommerce-shipping-locations	Admin function. The active user must be an admin or agent.	More details
chat-css		More details
get-avatar	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
get-agents-ids	Admin function. The active user must be an admin or agent.	More details
get-users-with-details	Admin function. The active user must be an admin or agent.	More details
send-custom-email	Admin function. The active user must be an admin or agent.	More details
send-sms	If the active user is a user the function works only for the active user. If the active user is an agent or admin the function works for any user.	More details
email-piping		More details
get-notes	Admin function. The active user must be an admin or agent.	More details
add-note	Admin function. The active user must be an admin or agent.	More details
delete-note	Admin function. The active user must be an admin or agent.	More details
automations-get		More details
automations-save	Admin function. The active user must be an admin.	More details
automations-validate		More details
automations-run-all		More details
automations-run		More details
automations-is-sent	Admin function. The active user must be an agent or admin.	More details
get-agents-in-conversation	If the active user is a user the function works only for conversations of the active user. If the active user is an agent or admin the function works for any conversation.	More details
get-departments		More details
login		More details
logout		More details
update-login	If the active user is a user the function works only for conversations of the active user. If the active user is an agent or admin the function works for any conversation.	More details
is-typing		More details
set-typing		More details
clean-data	Admin function. The active user must be an admin or agent.	More details
get-translation		More details
get-translations		More details
save-translations	Admin function. The active user must be an agent or admin.	More details
delete-leads	Admin function. This is an admin function and it works only if the active user is an admin.	More details
reports	Admin function. This is an admin function and it works only if the active user is an admin.	More details
reports-update	Admin function. This is an admin function and it works only if the active user is an admin.	More details
direct-message	Admin function. The active user must be an agent or admin.	More details
count-conversations	Admin function. The active user must be an agent or admin.	More details
updates-available	Admin function. The active user must be an admin.	More details
google-translate	Admin function. The active user must be an admin or an agent.	More details
google-language-detection-update-user	If the active user is a user the function works only for conversations of the active user. If the active user is an agent or admin the function works for any conversation.	More details
check-conversations-assignment	Admin function. The active user must be an admin or an agent.	More details

More AJAX functions

The functions below are available only via AJAX.

close-message

Send the close message to a conversation. You can set the close message in the Settings > Chat area.

Requirements

-This is an admin function and it works only if the active user is an agent.

Parameters

`function` Required	Insert `close-message`.
`bot_id` Required	The ID of the bot. Use the function `SBF.setting("bot-id")` to get the ID of the bot. If you’re in the admin area use instead `SB_ADMIN_SETTINGS['bot-id']`.
`conversation_id` Required	The ID of the conversation to which send the message.

Response

{
    "success": true,
    "response": {
        "status": "success",
        "message-id": 123456,
        "queue": false
    }
}

update-user-and-message

Update the user details of a user and the content of a message.

Requirements

-If the active user is a user only the active user can be updated and only the messages linked to the conversations of the user can be updated. If the active user is an agent or admin the function works for any user and any message.

Parameters

`function` Required	Enter `update-user-and-message`.
`user_id` Required	The ID of the user to update.
`settings`	Array with the user details. Array syntax and values: `{ first_name: [""], last_name: [""], profile_image: [""], email: [""], user_type: [""] }`
`settings_extra`	Array with additional user details. Array syntax: `{ "ID": ["value", "Name"], "ID": ["value", "Name"], ...}`.
`message_id`	The ID of the message to update.
`message`	The message text.
`payload`	Associative array containing extra data, e.g. `{"rich-messages":{"123":{"type":"buttons","result":"Premium Plan"}}}`.

Response

true

get-agent

Returns the details of an agent, admin, or bot.

Parameters

agent_id Required The ID of the agent.

Response

{
    "id": "2",
    "first_name": "Don",
    "last_name": "John",
    "department": null,
    "flag": "gb.png",
    "country_code": "GB",
    "details": [
        {
            "slug": "city",
            "name": "City",
            "value": "London"
        },
        {
            "slug": "country",
            "name": "Country",
            "value": "United Kingdom"
        },
        {
            "slug": "sport",
            "name": "Sport",
            "value": "email@example.com"
        },
        {
            "slug": "timezone",
            "name": "Timezone",
            "value": "Europe/London"
        }
        ...
    ]
}

user-autodata

Fetch the following detatils about the active user and update the user details: IP, city, location, country, timezone, currency, browser, browser language, os.

Parameters

user_id Required The user ID.

Response

true

get-agent-department

Returns the department of the active agent or admin.

Response

Returns the department ID if set, otherwise, returns false.

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